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What can we help you with?

How do I activate the essential employee profile?

Entering your promo code in the app will unlock your access to the Detroit service as an essential employee.

Step 1: Tap “Via” in the top left corner to open the app menu

Step 2: Tap “Promo Codes”

Step 3: Enter the code supplied to you!

When and where does Via operate for essential employees?

Via operates 24/7 in Detroit. From 6am to 9pm the service operates as a backup transportation option for essential employees whose existing transportation plans fall through For this reason riders are limited to 5 $2 rides that can be taken during the day each month. Between the hours of 9pm and 6am there are no limitations on monthly rides.


The service zone for essential employees is illustrated below:



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