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What can we help you with?

What safety protocols has Via implemented?

At Via, we're more focused than ever on making your next ride as safe and worry-free as possible. Here are a few of the important safety measures we’ve put in place:

Capacity is key: We're limiting vehicle capacity in accordance with local guidelines.

Mask up: We ask that riders and drivers wear a mask or face covering while on board.

Squeaky clean: We’re making EPA-approved cleaning supplies available to drivers for frequent wipedowns of the entire interior, with extra focus on surfaces we all touch. We’re also helping install plastic partitions between drivers and riders.

Feeling good: Before you book, confirm you’re not exhibiting COVID-19 like symptoms with our in-app Wellness Check. Our drivers all do the same.

Do I have to wear a mask to take a Via?

Masks aren't required but highly encouraged, so think of your mask as your favorite new accessory, the one you can’t leave the house without.

Are shared rides available in my city?

Rides are shared, but we limit vehicle capacity in accordance with local guidelines to ensure there will be plenty of space available between you and other passengers.

How can I report concerns about COVID-19 protocol in my ride?

We're listening. If you have pressing concerns during your ride, reach out to our support agents in the app using Live Chat. For more general questions or concerns, email us at support-bhm@ridewithvia.com or leave feedback after your ride. Our team is trained and ready to help.

What's Via's policy regarding in-vehicle partitions?

We've installed partitions between the driver and passengers in all vehicles.

How is Via handling contact tracing?

A big part of safety during these times is knowing when you’ve been exposed so that you can responsibly help stop the spread. If a local health department contacts us regarding an individual who has tested positive, we will work to provide them with the appropriate information for the purpose of aiding contact tracing efforts and in accordance with our Privacy Policy.

Are drivers required to wear masks?

Yep. Please let us know if your driver wasn't wearing one.

Is there hand sanitizer in vehicle?

Yes, please help yourself!

What is the policy regarding open windows?

While keeping the windows open isn't required, feel free to do so to add in some extra airflow (as long as it's not raining!).


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