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What can we help you with?

What safety protocols has Via implemented?

At Via, we're more focused than ever on making your next ride as safe and worry-free as possible. Here are a few of the important safety measures we’ve put in place:

Capacity is key: We're limiting vehicle capacity in accordance with local guidelines.
Mask up: We ask that riders and drivers wear a mask or face covering while on board.
Squeaky clean: We’re providing nightly 3rd-party professional cleanings, and we’re making EPA-approved cleaning supplies available to drivers for frequent wipedowns of the entire interior, with extra focus on surfaces we all touch. We’re also helping install plastic partitions between drivers and riders.
Feeling good: Before you book, confirm you’re not exhibiting COVID-19 like symptoms with our in-app Wellness Check. Our drivers all do the same

Do I have to wear a mask to take a Via?

Yes! Think of your mask as your favorite new accessory, the one you can’t leave the house without. Both riders and drivers are required to wear masks properly, covering the nose and mouth. Drivers may refuse to pick you up if you are not wearing a mask.

Are shared rides available in my city?

Rides are shared, but we limit vehicle capacity in accordance with local guidelines to ensure there will be plenty of space available between you and other passengers.

How can I report concerns about COVID-19 protocol in my ride?

We're listening. If you have pressing concerns during your ride, reach out to our support agents in the app using Live Chat. For more general questions or concerns, email us at support-sea@ridewithvia.com or leave feedback after your ride. Our team is trained and ready to help.

What's Via's policy regarding in-vehicle partitions?

We've installed partitions between the driver and passengers in all vehicles.

Are drivers required to wear masks?

Yep. Please let us know if your driver wasn't wearing one.

Is there hand sanitizer in vehicle?

Yes, while supplies last!


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