Test Item test

What can we help you with?

What is Via WRTA?

Via WRTA is an on-demand, dynamically routed, mobile-app powered service in partnership with the WRTA. The service is open to all residents, workers, and visitors in the Westborough Community. Riders can request pickups and dropoffs anywhere in the distinct service area. Using the Via app for iPhone or Android, you can select your pick up and drop off, and we’ll do the rest. You can also call +1 508-388-6620 and a member of our team can book a ride on your behalf.

If you require a wheelchair accessible vehicle, need other mobility assistance, or have trouble walking short distances, please indicate all needs within your profile. If you book rides over the phone, tell the customer service agent about your ride support needs as well.

When and where does Via WRTA operate?

Westborough: 7am- 7pm- Monday to Friday

The service zone is illustrated in the map below


Who is driving my Via WRTA ride?

You are our most precious cargo, and we take safety very seriously. When you book a ride, we connect you with a vehicle operated by a trained and experienced driver who is covered by the required insurance. All driver partners undergo thorough background checks before driving on the Via WRTA platform.

But the necessary insurance and licensing are no-brainers. We expect more! We want all Via WRTA drivers to be downright amazing, so don’t forget to leave feedback for your driver after each ride – you’ll help us make sure only the best drivers get to drive for Via WRTA.

What platform(s) is the app available on?

Download the Via app to access Via WRTA. The Via app is available for both iPhone and Android. It’s free to download, so get riding today!

How many people will I share with?

The number of passengers you will share a ride with varies depending on who’s headed in the same direction at the same time and the make and model of the vehicle picking you up! Please note, we are currently limiting capacity of the vehicles to maximize safety of drivers & passengers.

A whole new way to get around Westborough

Gone are the days of hunting for a parking spot - book a ride at the touch of a button and get picked up in minutes.

CLICK HERE to download the Via app on your smartphone and book a ride today!


Service hours

Ride with us Monday through Friday from 7am to 7pm.


Service price and zone

All trips cost $2.


Booking a ride

Enter your pickup and dropoff addresses and choose the ride option that works for you. Check the app and walk a short distance to your pick up spot. Call us if you’re having trouble!  


Learn more

Want to learn more? Check out more articles on this support page or visit Worcester Regional Transit Authority’s website.

You can also email us at support-worcester@ridewithvia.com or call (508) 388-6620.


Can't find what you're looking for?

Contact Via Support