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What can we help you with?

Do I qualify for the service?

NRT OnDemand is open to all residents, commuters, and students in the Niagara Region. Children under the age of 13 must be accompanied by a parent or guardian to ride with NRT OnDemand. Minors between the ages of 13 and 18 can have their own member accounts and ride with NRT OnDemand unaccompanied, but they must have consent from their parent or guardian.

Do I qualify for a discount?

NRT OnDemand is an extension of public transit. Therefore, discounted riders on regular transit are also discounted on this service. Here is a list of these categories and how it applies to you:

- University Students that hold a valid U-Pass ride at no cost with NRT OnDemand.
- Senior and High School/Elementary students have a $1 discount in regional trips. 

- Children under the age of 5 ride for free

How do I get the app?

To access this service, download the NRT OnDemand app! The NRT OnDemand app is currently available for iPhone and Android devices. You can download the app here for iPhone and here for Android. The app is available in the App Store and Google Play Store.

How do I create an account with NRT OnDemand?

If this is your first time using the app, you'll need to press "Sign Up" and create an account before you can log in and book a ride.

Step One: Click on the "Sign Up" button in the home screen of the app. 


Step Two: Enter the requested information on the first page of this screen. You can even add a photo if you like!


Step Three: Click Next to move to the second page. Select your billing method.


You can sign up with a debit/credit card, prepaid card or with Google/Apple Pay. If you are a university student with an eligible U-Pass you can select this as your desired payment method. If you are transferring from transit to an NRT OnDemand van you can use a transfer pass to pay for your NRT OnDemand ride. Remember to ask your bus driver to give you an eligible transit pass before you hop off the bus. NRT OnDemand drivers will be checking once you board a van.


If you have one, click on “Redeem your promo code”


Enter promo code


If you do not have a smartphone, please call +1 (289) 302-2172 and one of our member service representatives can help.


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