Do I qualify for the service?
RIDE is open to all Wilsonians. Anyone over the age of 18, or 13 with parental consent, can download the app and book a RIDE to any location within the zone!
How do I get the app?
To access RIDE, download the Via app! The Via app is currently available for iPhone and Android devices. You can download the app here for iPhone and here for Android. The app is available in the App Store and Google Play Store.
If you do not have a smartphone, please call 252-595-5357 and one of our Member Service representatives can help you set up an account.
How do I create a Via account?
If this is your first time using the app, you'll need to press "Sign Up" and create an account before you can log in and book a RIDE.
Step One: Click on the "Sign Up" button in the home screen of the app.
Step Two: Enter the requested personal information on the first page of this screen. You can even add a photo if you like!
Step Three: Click “Next” to move to the second page. Select your billing method. If you do not have a credit or debit card to add to your account, you may click “Skip” in the top right corner.
To accommodate all unbanked riders while minimizing physical onboard interactions associated with cash payment, RIDE can also be accessed with a prepaid debit card. In addition, RIDE credit can be purchased with cash at the Customer Service Center at 208 Nash Street and at the Inspections Window at 112 Goldsboro Street E.
At these locations, you can exchange cash for discounted RIDE credit (i.e. $6 of RIDE credit costs only $5 cash). The RIDE credit will be supplied in the form of a unique promo code. For app users, the code should be applied in the promo code section of the app. For non-app users, call support at 252-595-5357 to have the code applied. Then, once you’ve spent all your RIDE credit by taking trips with us, you’ll need to return to one of these locations to purchase more.