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What can we help you with?

Do I qualify for the service?

Via is open to a select group of essential employees in the City of Detroit. Please inquire directly with your employer to find out if you are eligible to ride.

How do I get the app?

To access Via, download the Via app! The Via app is currently available for iPhone and Android devices. You can download the app here for iPhone and here for Android. The app is available in the App Store and Google Play Store.

How do I create a Via account?

If this is your first time using the app, you'll need to press "Sign Up" and create an account before you can log in and book a ride.

Step One: Click on the "Sign Up" button in the home screen of the app.

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Step Two: Enter the requested personal information on the first page of this screen. You can even add a photo if you like!

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Step Three: Click Next to move to the second page. Select your billing method.

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You will need to sign up with a credit or debit card. Via can also offer prepaid debit cards to accommodate any unbanked essential employees while minimizing physical onboard interactions. Reach out to our Live Support at 313-777-8122 for more information.

Step Four: To enter your promo code, which will unlock your access to the Detroit service as an essential employee, click “Via” in the top left corner,  then, click on “Promo Codes” and enter the code supplied to you.

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If you do not have a smartphone, please call 313-777-8122 and one of our member service representatives can help.

Support

Can't find what you're looking for?

Contact Via Support