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What can we help you with?
How do I get the app?
How do I create a Via account?
If this is your first time using the app, you'll need to press "Sign Up" and create an account before you can log in and book a ride.
Step One: Click on the "Sign Up" button in the home screen of the app.
Step Two: Enter the requested personal information on the first page of this screen. You can even add a photo if you like!
Step Three: Click Next to move to the second page. Select your billing method.
You will need to sign up with a credit or debit card. Via can also offer prepaid debit cards to accommodate any unbanked riders while minimizing physical onboard interactions. Reach out to our Live Support at 313-777-8122 for more information.
If you do not have a smartphone, please call 313-777-8122 and one of our member service representatives can help.