What can we help you with?

Set an origin and destination to check the next bus options

Yes! Via app is combining public transit sources to get real-time arrivals and live location of buses in Detroit polygon, enabling you to plan your optimal route.

Download the free Via app (available on iPhone and Android), sign up for Via, and book a ride to or from one of the approved locations in a few super easy steps. 

STEP 1 [Setting Pick Up]: Move the map until the blue marker is at your desired pickup location, or enter your pickup address and press "Confirm my Location." You can also manually type your address in the search bar and select the correct one from the drop down.

STEP 2 [Setting Drop Off]: Move the map until the orange marker is at your desired drop off location and press "Set My Destination." We will check for available vehicles and connect you with the best vehicle for your ride.

STEP 3 [Booking Ride]: Review the ride offer in the proposal screen (you may receive several proposals with different ETAs). Select the one that works best for you and press "Book This Ride." All the details, including exact pick up location and information on the car picking you up, will then be displayed.

Don't have a smartphone? Call Via live support at 313-777-8122 to book a ride over the phone. Please be prepared to provide the phone number tied to your account, your pick up address, and your drop off address.

Every ride must originate or end at one of the pre-populated, designated essentially employer locations. Select them to easily choose where you need to go to or from!

After you book a ride, the app will display the pickup location where the vehicle will meet you. Via is a corner-to-corner service, so we’ll pick you up and drop you off at a nearby corner! 

Make sure you’re at the pickup spot when the vehicle arrives! The app will count down the minutes to your vehicle’s arrival, and we’ll send you a text when the vehicle is two minutes away and again when it arrives. For assistance, you can reply to that text or call our Live Support team at 313-777-8122 - we can always help! Additionally, you can contact the driver partner at any time directly through the app by pressing the small blue phone icon located on the right, at the bottom of the screen. Your phone number will always be masked before you are connected with the driver. 

Remember: Via is a community, and you’re sharing your ride with other members. Keeping them waiting results in delays for the whole community, and if you’re more than 2 minutes late, the vehicle will have to leave. It’s the only way we can move everyone so quickly at such an incredible price.

Want to track your vehicle while you wait? In the app, zoom out from your pickup spot or click the small compass icon in the bottom right, and you’ll be able to follow the vehicle on the map as it approaches.

After you set your Pickup and Dropoff in the app, we'll give you an estimated time until your vehicle arrives. When your car is 2 minutes away, we'll send you a text message to let you know that your ride is getting close. When your ride arrives, we'll send you another text to let you know!

Each qualifying ride as a part of the essential service will cost $2.

This service will not allow for +1s in the booking flow, due to vehicle capacity restrictions and eligibility requirements.

The best way to identify your vehicle is by checking the license plate number displayed in your app and in the text messages you receive from us. Additionally, our vehicles are clearly marked. Just check to make sure the license plate number matches and you're all set to board!

When you book your vehicle, we'll list the information about the car coming to pick you up directly in the ride screen. This will include the license plate number as well as the make and model of car.

When the vehicle is approaching, we'll send you a quick reminder text with this information (as well as the pick up spot). Once the vehicle has arrived, you'll receive another text and a "Your Via is here" notice in your app.

Yes, you can create an account over the phone. Please call our live support number at 313-777-8122 and an agent will assist you.

After a ride has been booked, you can cancel it by selecting the "Cancel Ride" option, at the bottom of your phone screen.

Please note that sometimes the "Cancel Ride" button will be hidden on the screen in order to give you more space to view the map. You can find the button again by pressing the grey line on the bottom of your screen just above the vehicle license plate number.

Yes! If you need a wheelchair accessible vehicle, please make sure to toggle on the "Wheelchair Accessible" option in your account profile. If you don't have a smartphone and require assistance with creating your account, you can let our Live Support team know you need a wheelchair accessible vehicle at that time. You will then be matched with a wheelchair accessible vehicle for your ride.

Ride credit can be used to pay for rides. You can always select the “Ride Credit” menu option to see how much value you still have in your account or you can ask one of our Live Support Agents when booking.