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What can we help you with?

What is the Via Metro STL Vaccine Service?

Via Metro STL is now offering free rides to and from Covid-19 vaccination appointments anywhere in St. Louis County. In order to book a free vaccine ride, you will need to call us at (636) 251-3328 and follow the prompts for the vaccine booking line. If you are able to first create an account with Via Metro STL by downloading the Via app from the App Store or Google Play Store, please do this before calling. Otherwise, a representative can create an account for you over the phone. For all vaccine service rides, you will need to prebook your ride over the phone no later than 5pm the day before your appointment.

What is Via Metro STL?

Via Metro STL is an on-demand, dynamically routed, mobile-app powered shuttle service in partnership with St. Louis Metro. The service is open to all residents, workers, and visitors in the St. Louis Community. Riders can request pickups and dropoffs anywhere in the distinct service areas. Using the Via app for iPhone or Android, you can select your pick up and drop off, and we’ll do the rest. You can also call (636) 251-3328 and a member of our team can book a ride on your behalf.

When and where does Via Metro STL operate?

All Day North County Zone (Centered near Florissant): 5AM - 1AM - 7 days a week

Evening Only North County Zone (Centered near Florissant): 7PM - 1AM - 7 days a week

South County Zone (Centered near Fenton): 5AM - 10PM - 7 days a week

West County Zone: 5am - 10pm - 7 days a week


The service zones are illustrated in the map below:


Who is driving my Via Metro STL ride?

You are our most precious cargo, and we take safety very seriously. When you book a ride, we connect you with a vehicle operated by a trained and experienced driver who is covered by the required insurance. All driver partners undergo thorough background checks before driving on the Via Metro STL platform.

But the necessary insurance and licensing are no-brainers. We expect more! We want all Via Metro STL drivers to be downright amazing, so don’t forget to leave feedback for your driver after each ride – you’ll help us make sure only the best drivers get to drive for Via Metro STL.

What platform(s) is the app available on?

Download the Via app to access Via Metro STL. The Via app is available for both iPhone and Android. It’s free to download, so get riding today!

How many people will I share with?

The number of passengers you will share a ride with varies depending on who’s headed in the same direction at the same time and the make and model of the vehicle picking you up!


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