What can we help you with?

BFT Connect is an on-demand, dynamically routed, mobile-app powered shuttle service in partnership with Ben Franklin Transit. The service is open to all residents, workers, and visitors in the Tri-Cities, and will get you from Point A to Point B. Riders can request pickups and dropoffs anywhere in the service area. One end of each trip must begin or terminate at a Transit Center in the designated zone the ride is booked in. Using the Via app for iPhone or Android, you can select your pick up and drop off, and we’ll do the rest. You can also call 509-204-4189 and a member of our team can book a ride on your behalf.

The service zone is illustrated in the map below:

You are our most precious cargo, and we take safety very seriously. When you book a ride, we connect you with a vehicle operated by a trained and experienced driver who is covered by the required insurance. All driver partners undergo thorough background checks before driving on the BFT Connect platform.

But the necessary insurance and licensing are no-brainers. We expect more! We want all BFT Connect drivers to be downright amazing, so don’t forget to leave feedback for your driver after each ride – you’ll help us make sure only the best drivers get to drive for BFT Connect.

Download the Via app to access BFT Connect. The Via app is available for both iPhone and Android. It’s free to download, so get riding today!

The number of passengers you will share a ride with varies depending on who’s headed in the same direction at the same time and the make and model of the vehicle picking you up! Capacities range up to 6 passengers.

All rides are currently private. You can request a seat for one additional person on your ride.