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What can we help you with?

Do I qualify for the service?

BFT Connect is open to all residents, commuters, and students in the Tri-Cities. Children under the age of 13 must be accompanied by a parent or guardian to ride with BFT Connect. Minors between the ages of 13 and 18 can have their own member accounts and ride with BFT Connect unaccompanied, but they must have consent from their parent or guardian.

Do I qualify for a discount?

If you refer a friend, you will receive $6 in ride credit (2 free rides) once your friend takes their first ride!

How do I get the app?

To access BFT Connect, download the Via app! The Via app is currently available for iPhone and Android devices. You can download the app here for iPhone and here for Android. The app is available in the App Store and Google Play Store.

How do I create a Via account?

If this is your first time using the app, you'll need to press "Sign Up" and create an account before you can log in and book a ride.

Step One: Click on the "Sign Up" button on the home screen of the app.

Step Two: Enter the requested information on the first page of this screen. You can even add a photo if you like!

Step Three: Click Next to move to the second page. Select your billing method.

Currently, all rides are free!


If you have a promo code, tap Via in the top left corner

Tap “Promo Codes”

Tap where the screen says "Enter your code here" and type in your activation code.

If you do not have a smartphone, please call 509-204-4189 and one of our member service representatives can help.


Can't find what you're looking for?

Contact Via Support