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Zero Tolerance Policy

Via has a strict Zero Tolerance Policy. We do not tolerate the use of controlled dangerous substances, drugs, or alcohol by drivers on the Via service platform nor do we tolerate inappropriate behavior by drivers towards passengers. If you believe that your driver may be under the influence of or impaired by controlled dangerous substances, drugs, or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately.  If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Via App, reply to the text message confirmation of your ride, or email us here to report the issue.

Anti-Discrimination Policy

Via does not tolerate discrimination of any kind against members or our Driver Partners on the basis of destination, race, color, national origin, religious belief or affiliation, gender, sex, any physical, mental, or other disability, age, gender identity, or sexual orientation. Additionally, Via does not tolerate discrimination of any kind against service animals. Members or driver partners who violate Via’s Anti-Discrimination Policies may lose access to the Via platform. If you believe that you have been subject to discrimination by a Via member or driver partner, please provide feedback in the review function of the Via App, reply to the text message confirmation of your ride, or email us here.

Can children ride with Via Jersey City?

Children under the age of 13 must be accompanied by a parent or guardian in order to ride with Via.

How old must children be to have their own account and ride without an adult?

Minors between the ages of 13 and 18 can have their own member accounts and ride with Via unaccompanied, but they must have consent from their parent or guardian.

Can I bring a pet with me in my ride?

Unfortunately, we do not allow pets on board at this time, with the exception of service animals. Service animals are allowed in our vehicles.

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