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What can we help you with?

How do I contact Via Jersey City?

To contact us, you can either call (201)514-6637 or send us a message at our rider support email support-jerseycity@ridewithvia.com

How do I get the Via app?

To download the app, search ‘Via’ in your App Store for iPhone or in Google Play for Android.

How do I create an account?

You can either download our app or call our booking line (201)514-6637 to create a new account. 

For phone bookings, we can set up an account for you, and we’ll need:

  • Name
  • Phone number
  • Email address 
  • Payment method (credit or debit card)

For app bookings:

  • Download the Via app through the App Store for iOS (Apple) devices, or through the Google Play Store for Android devices. Create an account by entering your name, phone number, email address, and payment method.

How do I book a ride?

You can book a ride through your app, which can be found in the App Store for iPhone or Google Play store for Android. You can also book your ride over the phone by calling us at  201 514 6637 

To book a ride through the app:

  • Open your app and put in your pickup location, followed by your destination.
  • Next, once you’ve tapped ‘Set Your Destination,’ you’ll see proposal options and you can select the one you’d like to choose with “Book This Ride.’
  • Once booked, you’ll see an ETA and where your driver is in relation to you as you wait to be picked up.

How do I add an additional rider to my ride?

When you request your pickup location, you’ll see an icon on the location pin that says ‘1 Passenger +.’ Tap the “+” sign to add passengers to your booking.

How far will I have to walk to find my ride?

As we’re a corner-to-corner service, most of the time you’ll walk a few blocks at most to meet your driver at a nearby corner.

Can I book a Private ride in Via Jersey City?

No, we only offer shared rides in Via Jersey City.

Does Via Jersey City offer corner-to-corner and door-to-door service?

Via Jersey City offers door-to-door service for seniors (62+) and people with disabilities, though all other riders are provided with corner-to-corner service.


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