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What can we help you with?

Do I qualify for the service?

Birmingham On-Demand is open to all residents, commuters, and students in Birmingham. Children under the age of 13 must be accompanied by a parent or guardian to ride with Birmingham On-Demand. Minors between the ages of 13 and 18 can have their own member accounts and ride with Birmingham On-Demand unaccompanied, but they must have consent from their parent or guardian.

Do I qualify for a discount?

If you refer a friend, you will receive $3 in ride credit (2 free rides) once your friend takes their first ride! 

How do I get the app?

To access Birmingham On-Demand, download the Via app! The Via app is currently available for iPhone and Android devices. You can download the app here for iPhone and here for Android. The app is available in the App Store and Google Play Store.

How do I create a Via account?

If this is your first time using the app, you'll need to press "Sign Up" and create an account before you can log in and book a ride.

Step One: Click on the "Sign Up" button in the home screen of the app.


Step Two: Enter the requested information on the first page of this screen. You can even add a photo if you like!


Step Three: Click Next to move to the second page. Select your billing method. 

You will need to sign up with a credit card, debit card, or prepaid card. 


Step 4: If you have a promo code, please open the app and click Via in the top left corner:


Step 5: Once you open up the menu, click "Promo Codes"


Step 6: Enter your promo code and click "Done".


If you do not have a smartphone, please call 205-236-0768 and one of our member service representatives can help you create an account. 


Can't find what you're looking for?

Contact Via Support