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What can we help you with?
Do I qualify for the service?
Birmingham On-Demand is open to all residents, commuters, and students in Birmingham. Children under the age of 13 must be accompanied by a parent or guardian to ride with Birmingham On-Demand. Minors between the ages of 13 and 18 can have their own member accounts and ride with Birmingham On-Demand unaccompanied, but they must have consent from their parent or guardian.
Do I qualify for a discount?
If you refer a friend, you will receive $3 in ride credit (2 free rides) once your friend takes their first ride!
How do I get the app?
How do I create a Via account?
If this is your first time using the app, you'll need to press "Sign Up" and create an account before you can log in and book a ride.
Step One: Click on the "Sign Up" button in the home screen of the app.
Step Two: Enter the requested information on the first page of this screen. You can even add a photo if you like!
Step Three: Click Next to move to the second page. Select your billing method.
You will need to sign up with a credit card, debit card, or prepaid card.
Step 4: If you have a promo code, please open the app and click Via in the top left corner:
Step 5: Once you open up the menu, click "Promo Codes"
Step 6: Enter your promo code and click "Done".
If you do not have a smartphone, please call 205-236-0768 and one of our member service representatives can help you create an account.