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What can we help you with?

My driver was great! How can I thank them?

Our driver partners are the butter to our bread. Simply put, they’re the best! If you had a great experience with a driver, please let us know by filling out the feedback screen after your ride. 

I can’t login to my Via app. What do I do?

If you’re having trouble logging into your Via app: 

    • First, try restarting your app by exiting the app and logging back in.
    • Second, try updating your app by deleting the app and reinstalling it. 

Still not working? Contact us at (385) 217-8191 and we can help!

I forgot my password. How can I retrieve it?

Don’t worry! Resetting your password is easy: 

    • Tap the ‘Forgot your password?’ link in your login screen in the app.
    • Follow the directions to provide your phone number.
    • Look out for a text with instructions to reset your password.

How do I retrieve something left in a Via van?

We've all been there, and we feel for ya! As soon as you realize an item is missing, please let us know by emailing us at support-slc@ridewithvia.com, and we'll put you in touch with your driver to track it down!

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Can't find what you're looking for?

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