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My driver was great! How can I thank them?
Our driver partners are the butter to our bread. Simply put, they’re the best! If you had a great experience with a driver, please let us know by filling out the feedback screen after your ride.
I can’t login to my Via app. What do I do?
If you’re having trouble logging into your Via app:
- First, try restarting your app by exiting the app and logging back in.
- Second, try updating your app by deleting the app and reinstalling it.
Still not working? Contact us at (385) 217-8191 and we can help!
I forgot my password. How can I retrieve it?
Don’t worry! Resetting your password is easy:
- Tap the ‘Forgot your password?’ link in your login screen in the app.
- Follow the directions to provide your phone number.
- Look out for a text with instructions to reset your password.
How do I retrieve something left in a Via van?
We've all been there, and we feel for ya! As soon as you realize an item is missing, please let us know by emailing us at support-slc@ridewithvia.com, and we'll put you in touch with your driver to track it down!
Common Questions
