To contact Via, you can either call (385) 217-8191 or send us a message at our rider support email firstname.lastname@example.org. Via provides most customer support for the UTA On Demand service.
To contact UTA, call 801-RIDE UTA (743-3882) or send us a comment.
How do I get the Via app?
How do I create an account?
You can either download our app or call our booking line (385) 217-8191 to create a new account.
For phone bookings, we can set up an account for you, and we’ll need:
- Phone number
- Email address
For app bookings:
How do I book a ride?
To book a ride through the app:
- Open your app and put in your pickup location, followed by your destination.
- Next, once you’ve tapped ‘Set Your Destination,’ you’ll see proposal options and you can select the one you’d like to choose with “Book This Ride.’
- Once booked, you’ll see an ETA and where your driver is in relation to you as you wait to be picked up.
How do I add an additional rider to my ride?
When you request your pickup location, you’ll see an icon on the location pin that says ‘1 Passenger +.’ Tap the “+” sign to add passengers to your booking.
Can I book a ride in advance?
No, passengers cannot book rides in advance with the Via service. Just book a ride a few minutes before you need to leave, and we'll connect you with a vehicle in real-time.
How far will I have to walk to find my ride?
As we’re a corner-to-corner service, most of the time you’ll walk for about 3 minutes to meet your driver at a nearby corner.
Can I book a Private ride?
No, we only offer shared rides in Via.
Does Via offer corner-to-corner and door-to-door service?
Via offers door-to-door service for passengers who require a wheelchair-accessible vehicle, as well as for all passengers connecting to UTA paratransit trips. All other riders are provided with corner-to-corner service.