To contact Via, you can either call (385) 217-8191 or send us a message at our rider support email email@example.com. Via provides most customer support for the UTA On Demand service.
To contact UTA, call 801-RIDE UTA (743-3882) or send us a comment.
How do I get the Via app?
How do I create an account?
You can either download our app or call our booking line (385) 217-8191 to create a new account.
For phone bookings, we can set up an account for you, and we’ll need:
- Phone number
- Email address
For app bookings:
How do I book a ride?
To book a ride through the app:
- Open your app and put in your pickup location, followed by your destination.
- Next, once you’ve tapped ‘Set Your Destination,’ you’ll see proposal options and you can select the one you’d like to choose with “Book This Ride.’
- Once booked, you’ll see an ETA and where your driver is in relation to you as you wait to be picked up.
How do I add an additional rider to my ride?
When you request your pickup location, you’ll see an icon on the location pin that says ‘1 Passenger +.’ Tap the “+” sign to add passengers to your booking.
Please note that the ability to add an additional rider to your party is only available to riders paying by credit card. For riders using any other payment method, each rider in a party will have to book individually for themselves in the app.
Can I book a ride in advance?
No, passengers cannot book rides in advance with the Via service. Just book a ride a few minutes before you need to leave, and we'll connect you with a vehicle in real-time.
How far will I have to walk to find my ride?
As we’re a corner-to-corner service, most of the time you’ll walk for about 3 minutes to meet your driver at a nearby corner.
Can I book a Private ride?
No, we only offer shared rides in Via.
Does Via offer corner-to-corner and door-to-door service?
Via offers door-to-door service for passengers who require a wheelchair-accessible vehicle, as well as for all passengers connecting to UTA paratransit trips. All other riders are provided with corner-to-corner service.