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What can we help you with?

Can children ride with Via?

Children under the age of 13 must be accompanied by a parent or guardian in order to ride with Via. We strongly encourage all parents to bring a car seat or booster seat where appropriate.

How old must children be to have their own account and ride without an adult?

Minors between the ages of 13 and 18 can have their own member accounts and ride with Via unaccompanied, but they must have consent from their parent or guardian

Can I bring a pet with me in my ride?

Service animals must always be welcome to ride without restriction. Driver partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report a service animal issue, please contact Via support.
Unfortunately, we do not allow pets on board at this time.

Zero Tolerance Policy

Via has a strict Zero Tolerance policy. We do not tolerate the use of drugs or alcohol by drivers on the Via service platform nor do we tolerate inappropriate behavior by drivers towards passengers. If you believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Via app, reply to the text message confirmation of your ride, email us here to report the issue, or call us at the Live Support number (385-217-8191).


How to File a Zero Tolerance Complaint with Via:



Submit an inquiry


How to File Zero Tolerance Complaint with UTA:


801-RIDE-UTA (801-287-3882)

Submit an inquiry

Anti-Discrimination Policy

Via does not tolerate discrimination of any kind against members or our driver partners on the basis of race, national origin, religion, gender, physical or mental disability, age, gender identity, or sexual orientation. Additionally, Via does not tolerate discrimination of any kind against service animals. Members or driver partners who violate Via’s anti-discrimination policies may lose access to the Via platform. If you believe that you have been subject to discrimination by a Via member or driver partner, please provide feedback in the review function of the Via App, send a chat by clicking "Get Help" here: https://via.app.link, or email us here


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