Zero Tolerance Policy
Via has a strict Zero Tolerance policy. We do not tolerate the use of drugs or alcohol by drivers on the Via service platform nor do we tolerate inappropriate behavior by drivers towards passengers. If you believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Via app, reply to the text message confirmation of your ride, email us here to report the issue, or call us at the Live Support number (385-217-8191).
How to File a Zero Tolerance Complaint with Via:
How to File Zero Tolerance Complaint with UTA:
Can children ride with Via?
Children under the age of 13 must be accompanied by a parent or guardian in order to ride with Via. We strongly encourage all parents to bring a car seat or booster seat where appropriate.
How old must children be to have their own account and ride without an adult?
Minors between the ages of 13 and 18 can have their own member accounts and ride with Via unaccompanied, but they must have consent from their parent or guardian
Can I bring a pet with me in my ride?
Unfortunately, we do not allow pets on board at this time, with the exception of service animals. Service animals are allowed in our vehicles.