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What can we help you with?

Can children ride with Via?

Children under the age of 13 must be accompanied by a parent or guardian in order to ride with Via. We strongly encourage all parents to bring a car seat or booster seat where appropriate.

How old must children be to have their own account and ride without an adult?

Minors between the ages of 13 and 18 can have their own member accounts and ride with Via unaccompanied, but they must have consent from their parent or guardian

Can I bring a pet with me in my ride?

Service animals must always be welcome to ride without restriction. Driver partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report a service animal issue, please contact Via support.
Unfortunately, we do not allow pets on board at this time.

Zero Tolerance Policy

Via has a strict Zero Tolerance policy. Drivers are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or drivers.

If you are a rider and believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Via app, reply to the text message confirmation of your ride, or email us here to report the issue.

Anti-Discrimination Policy

Via does not tolerate discrimination of any kind against our riders or driver partners. This includes discrimination on the basis of race, color, national origin, religious belief or affiliation, gender, sex, sexual identity or orientation, age, veteran status, any physical, mental or other disability (actual or perceived), or any passenger’s points of departure and destination. Additionally, Via does not tolerate discrimination of any kind against service animals. Riders or driver partners who violate Via’s anti-discrimination policies may immediately lose access to the Via platform. If you believe that you have been subject to discrimination by a Via rider or driver partner, please provide feedback in the review function of the Via App, send a chat by clicking "Get Help" here, or email us here.


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