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What can we help you with?

Do I qualify for the service?

Via is open to all residents, commuters, and students in Cupertino. Children under the age of 13 must be accompanied by a parent or guardian to ride with via. Minors between the ages of 13 and 18 can have their own member accounts and ride with Via unaccompanied, but they must have consent from their parent or guardian.

Do I qualify for a discount?

Students, seniors, and residents with a valid CalFresh card are eligible for a 50% discount off of all single fare rides. This does not apply to weekly and monthly via passes. 

In order to get this discount, you must come to Cupertino City Hall (10300 Torre Ave, Cupertino, CA 95014), and head to the basement counter to provide validation to receive your code! 

Methods of Verification

  1. Students can provide a valid student ID
  2. Seniors must show a photo ID, 65+ only (born in 1954 or earlier)
  3. Residents can present a valid CalFresh card

How do I get the Via app?

The Via app is currently available for iPhone and Android devices in the App Store and Google Play Store. You can download the app here for iPhone and here for Android.

How do I create a Via account?

If this is your first time using the app, you'll need to press "Sign Up" and create an account before you can log in and book a ride.

STEP 1: Click on the "Sign Up" button on the home screen of the app.

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STEP 2: Enter the requested information on the first page of this screen. You can even add a photo if you like!

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STEP 3: Click Next to move to the second page. Select your billing method. 

You will need to sign up with a credit card, debit card, or prepaid card. Please see below for more details on getting a voucher code to sign up.

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Click Via in the top left corner

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Click on “Promo Codes”

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Enter activation code:

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If you do not have a smartphone, please call 669-201-1892 and one of our member service representatives can help

Support

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