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What can we help you with?

Do I qualify for the service?

NewMo is currently only serving residents of Newton above the age of 60. If that describes you, then you qualify! All riders need an activation code to get their account running.

How do I get an account activation code?

If you were signed up with the former Veteran’s service, you can either contact the Newton Senior Center to get your activation code or you can call our live support team who can provide it as well.

If you did not use the Veteran’s service previously but qualify for the service, please reach out to the Newton Senior Center to receive your account activation code. You can call reach them at 617-796-1660 or email seniors@newtonma.gov.

How do I get the Via app?

The Via app is currently available for iPhone and Android devices. You can download the app here for iPhone and here for Android. The app is available in the App Store and Google Play Store.

How do I create a Via account?

If this is your first time using the app, you'll need to press "Sign Up" and create an account before you can log in and book a ride.

Step One: Click on the "Sign Up" button in the home screen of the app.

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Step Two: Enter the requested information on the first page of this screen. You can even add a photo if you like!

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Step Three: Click Next to move to the second page. Select your billing method.

You will need to sign up with a credit card, debit card, prepaid card or a NewMo voucher code provided by the Newton Senior Center. Please see below for more details on getting a voucher code to sign up.

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Once all of this is completed, press "Join.”

Step 4: You will need to enter an activation code to get your account up and running! If you have received this code from the Newton Senior Center, you can click “Via” in the top left corner and click on “Promo Code” in the menu. On this page, please type in your activation code here.

Click Via in the top left corner

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Click on “Promo Codes”

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Enter activation code:

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If you do not have a smartphone, please call 617-655-8019 and one of our member service representatives can help.

I don’t have a credit card or debit card. Can I still sign up?

Yes! Visit the Newton Senior Center and provide $25 in cash or check to receive a voucher code. Enter the voucher code directly into the app above. If you don’t have a smartphone, no problem! One of our representatives will help you sign up over the phone using your voucher code.

Support

Can't find what you're looking for?

Contact Via Support