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What can we help you with?

What is Via?

Via is an on-demand transit system that takes multiple passengers heading in the same direction and books them into a shared vehicle. Think of Via as a bus that’s smart enough to come when you want it and where you want it. Using our app for iPhone or Android, you can select your pick up and drop off, and we’ll do the rest. You can also call 617-655-8019 and member of our team can book a ride on your behalf.

What is NewMo?

NewMo is a service in Newton, Massachusetts that launching in partnership between Via and the City of Newton. NewMo serves the senior community of Newton and is a curb-to-curb service.

When and where does NewMo operate?

We operate Monday-Friday from 8am-5pm and Saturday-Sunday from 9am-12pm.

These zones are illustrated in the map below:


Who is driving my NewMo ride?

You are our most precious cargo, and we take safety very seriously. When you book a ride, we connect you with a vehicle operated by a trained and experienced driver who is covered by the required insurance. All driver partners undergo thorough criminal background checks and a background check through MA’s Department of Public Utilities before driving on the Via platform for NewMo.

But the necessary insurance and licensing are no-brainers. We expect more! We want all Via vehicle drivers to be downright amazing, so don’t forget to leave feedback for your driver after each ride – you’ll help us make sure only the best drivers get to drive for Via.

What platform(s) is the Via app available on?

Via’s app is available for both iPhone and Android. It’s free to download, so get riding today!

How many people will I share with?

The number of passengers you will share a ride with varies depending on who’s headed in the same direction at the same time and the make and model of the Via-cle picking you up! Capacities range from 4-6 passengers per Via-cle.


Can't find what you're looking for?

Contact Via Support