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What can we help you with?

I don't speak English. Is there someone I can speak with to book a ride or create my account?

Via offers live translation services. If you would like to book a ride, create an account over the phone, or contact our live customer support, please call us at (619) 731-0710 and we will connect you with the appropriate translator to help assist you.

I don't have a smartphone. Can I still create an account?

Yes, you can create an account over the phone. Please call our live support number at (619) 731-0710 and we will connect you with our PCI certified agents who will be able to take your credit, debit, or pre-paid card information over the phone and set up your account.

How do I get the Via app?

The Via app is currently available for iPhone and Android devices.  You can download the app here for iPhone and here for Android.

How do I create a Via account?

If this is your first time using the app, you'll need to press "Sign Me Up" and create an account before you can log in and book a ride.

Step One: Click on the "Sign Me Up" button in the home screen of the app.

Step Two: Enter the requested information on the first page of this screen. You can even add a photo if you like!

Step Three:  Click Next to move to the second page. Input your credit card, debit card, or pre-paid card number, followed by the expiration date, the security code, and the billing zip code. If you have a TAP or LIFE card, please enter it by clicking on the 'Redeem your promo code >>' option. This will unlock TAP and LIFE pricing for all future rides. If you were referred by a friend, you can also enter their personal promo code into the "Promo code" box by clicking on the 'Redeem your promo code >>' option.

Once all of this is completed, press "Join" and you’ll be ready to ride!

Don't have a smartphone on which to access the app? Don't worry! Just call our Live Support team at (619) 731-0710 during our operating hours, and we'll connect you with someone who can help!

Why does Via need my card number?

When you sign up for Via, we ask you for a credit card, debit card, or pre-paid card. You can use any credit/debit/pre-paid card to pay for Via. Each time you take a ride or purchase Ride Credit, payment is simple and seamless – we automatically charge your card on file. Never worry about cash, we’ve got you covered.

The best way to pay for Via is to buy Ride Credit in the app. Before you ride, go to the Menu screen in your app, choose "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you ever run low on credit, we will deduct any remaining credit and charge the card on file directly for the remainder of your ride.

How do referrals work at Via?

We get it, you’ve become addicted to our sweet, affordable rides and you can’t wait to shout it from the rooftops for all to hear! Head to the app "Menu" and select "Free Rides."

From here you can learn your personal promo code and share it directly with friends via text message, email, and social media.

For every friend who signs up with your personal promo code and completes their first ride, you will receive $3.50 in ride credit.* It’s our way of saying thanks for spreading the Via love!

*Up to a maximum of $50 in ride credit on a single Via account.

**Terms of Use: The intended purpose of Via referral codes is to be shared with friends, family, and on personal social media networks only with individuals known personally to the referring rider. Posting referral codes on commercial websites or coupon aggregator websites, including (but not limited to) RetailMeNot, Born to Coupon and CouponMate is strictly prohibited and will result in referral credit being revoked at Via's discretion, and Via reserves the right to charge individuals for any rides paid for with referral credit obtained through the creation of new accounts created by that same individual. Using a Via referral code to refer new accounts created by one same individual is also strictly prohibited and will also result in referral credit being revoked at Via's discretion. Via reserves the right to prevent referrals from being completed, and to revoke any referral credit obtained, when the Via system determines that accounts are likely to have been created by the same individual (e.g. if the system identifies certain overlapping data/information between the accounts). In addition, Via reserves the right to revoke any referral credit likely to have been obtained for referrals of fraudulent accounts (including accounts set up with false personal or payment information), as determined by the Via system. Via reserves the right to change any codes which it determines have been compromised and remove individuals from its referral program at its discretion. Via reserves the right to make system-wide changes to its referral and ride credit programs for any reason, including by altering the way in which any and all riders can earn or retain ride credits and the way in which ride credits can be redeemed.  Your continued use of the Via service means you accept any changes to Via's referral and/or ride credit programs.

I haven't taken a Via ride yet - why was I charged?

When you create a Via account, we need to confirm your credit, debit, or pre-paid card is valid, so you may see a $1 pre-authorization charge on your card. That charge is immediately voided, so don’t worry, you are never actually charged, and the $1 is never deducted from your account!  

If this is the first time you are booking with a new card you may see an authorization in the amount of your requested ride. Rest assured, if you opted not to book the ride this hold will be removed from your account in 3-7 business days depending on your bank or credit card company's processing times.


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