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What can we help you with?

What is Via?

Via is an on-demand transit system that takes multiple passengers heading in the same direction and books them into a shared vehicle. Think of Via as a bus that’s smart enough to come when you want it, where you want it.

Using our app for iPhone or Android, you can select your pick up and drop off, and we’ll do the rest. In LA, Via is a first mile, last mile service. That means that all trips will be to or from Metro stations within our zones of operation. As we are a corner-to-corner service, we’ll pick you up at a Metro station and then drop you off within a couple blocks of your requested destination, and vice versa. This helps us ensure that even with multiple pickups, trip times are comparable to a taxi.

Using our app for iPhone or Android, you can select your pick up and drop off, and we’ll do the rest.

When and where does Via operate?

Via currently operates in Los Angeles Mon-Fri from 6am to 8pm, providing trips to or from Metro stations in El Monte, Artesia, or North Hollywood within the Via service zones.

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Here is a more detailed look at the coverage area around each station:

North Hollywood/Burbank:

LA_Metro_northhollywood_Zone01.png

El Monte:

LA_Metro_elmonte_Zone01.png

Artesia:

LA_Metro_Artesia_Zone01.png

Who is driving my Via?

You are our most precious cargo, and we take safety very seriously. When you book a ride, we connect you with a vehicle operated by a trained and experienced driver who is covered by the required insurance and has undergone drug testing. All driver partners undergo thorough criminal background checks before driving on the Via platform.

But the necessary insurance and licensing are no-brainers. We expect more! We want all Via vehicle drivers to be downright amazing, so don’t forget to leave feedback for your driver after each ride – you’ll help us make sure only the best drivers get to drive for Via.

What platform(s) is the Via app available on?

Via’s app is available for both iPhone and Android. It’s free to download, so get riding today!

How many people will I share with?

The number of passengers you will share a ride with varies depending on who’s headed in the same direction at the same time and the make and model of the Via-cle picking you up! Capacities range from 3-6 passengers per Via-cle.

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