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What can we help you with?

How do I get the Via app?

The Via app is currently available for iPhone and Android devices. You can download the app here for iPhone and here for Android.

How do I create a Via account?

If this is your first time using the app, you'll need to press "Sign Me Up" and create an account before you can log in and book a ride.

Step One: Click on the "Sign Me Up" button in the home screen of the app.

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Step Two: Enter the requested information on the first page of this screen. You can even add a photo if you like!

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Step Three: Click Next to move to the second page. Select your billing method.

If you will be paying with ORCA, enter your 8 digit ORCA number to complete signup. Paying with ORCA lets you transfer fares between Via and buses or Link light rail. With this payment method, when the Via-cle picks you up, you will tap your ORCA in a mobile card reader.

If you will be paying with the Transit GO Ticket app, select that option as your payment method. In the Transit GO Ticket app, purchase a “bus” ticket; you will receive a fare transfer to Metro buses, but will need to purchase a separate ticket for Link light rail or other transit services. With this payment method, when the Via-cle picks you up, you will show the moving mobile ticket to your driver as proof of payment.

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Once all of this is completed, press "Join" and you’ll be ready to ride!

Support

Can't find what you're looking for?

Contact Via Support