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What can we help you with?

What is Via?

Via is an on-demand transit system that takes multiple passengers heading in the same direction and books them into a shared vehicle. Think of Via as a bus that’s smart enough to come when you want it and where you want it. Using our app for iPhone or Android, you can select your pick up and drop off, and we’ll do the rest.

In King County, Via is a first mile, last mile service. That means that all trips will be to or from light rail stations within the operating areas. As Via is a corner-to-corner service, we’ll pick you up at a light rail station and then drop you off within a couple blocks of your requested destination, and vice versa. This helps us ensure that even with multiple pickups, trip times are short and efficient.

When and where does Via operate?

In King County, Via has two sets of operating hours:

The SE Seattle Service Areas (Mount Baker, Columbia City, Othello, and Rainier Beach) operate Monday through Saturday 5am – 1am and  Sunday 6am – midnight.

The Tukwila Service Area operates weekdays 6am — 9am and 3:30pm — 6:30pm.

These zones are illustrated in the map below:

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Who is driving my Via?

You are our most precious cargo, and we take safety very seriously. When you book a ride, we connect you with a vehicle operated by a trained and experienced driver who is covered by the required insurance and has undergone drug testing. All driver partners undergo thorough criminal background checks before driving on the Via platform.

But the necessary insurance and licensing are no-brainers. We expect more! We want all Via vehicle drivers to be downright amazing, so don’t forget to leave feedback for your driver after each ride – you’ll help us make sure only the best drivers get to drive for Via.

What platform(s) is the Via app available on?

Via’s app is available for both iPhone and Android. It’s free to download, so get riding today!

How many people will I share with?

The number of passengers you will share a ride with varies depending on who’s headed in the same direction at the same time and the make and model of the Via-cle picking you up! Capacities range from 3-6 passengers per Via-cle.

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