How do I get the Via app?
How do I create an account?
If this is your first time using the app, you'll need to press "Sign Me Up" and create an account before you can log in and book a ride.
Step One: Click on the "Sign Me Up" button in the home screen of the app.
Step Two: Enter the requested information on the first page of this screen. You can even add a photo if you like!
Step Three: Click Next to move to the second page. Input your credit card number, followed by the expiration date, the security code, and the billing zip code. If you were referred by a friend, you can enter their personal promo code into the "Promo code" box.
Once all of this is completed, press "Join" and you’ll be ready to ride!
How do referrals and ride credits work?
We get it, you’ve become addicted to our sweet, affordable rides and you can’t wait to shout it from the rooftop for all to hear! Head to the app "Menu" and select "Free Rides."
Starting November 21st, 2019, we will be making some changes to the way Via Ride Credit is used.
These changes will impact the existing referral, promotional, or other complementary Ride Credits you have with Via. They are driven by a need to address misuse of our previous referral credit program and keep the rides affordable for all of our members.
*Up to a maximum of $150 of Ride Credit per Via account.
Why does Via need my credit card number?
When you sign up for Via, we ask you for a credit card or debit card. You can use any credit/debit card or a pre-tax commuter benefits debit card to pay for Via. Each time you take a ride or purchase Ride Credit, payment is simple and seamless – we automatically charge your card on file. No need to worry about cash, we’ve got you covered.
The best way to pay for Via is to buy Ride Credit in the app. Before you ride, go to the Menu screen in your app, choose "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you ever run low on credit, we will deduct any remaining credit and charge the card on file directly for the remainder of your ride.
Which commuter benefits cards can I use to pay for Via?
Commuter benefits are employer provided voluntary benefit programs that allow employees to reduce their monthly commuting expenses for transit, van-pooling, bicycling, and work-related parking costs.
You can pay for Via with the following commuter benefit debit cards:
- WageWorks Commuter Card
- TransitChek Visa Card
- Beniversal Master Card
- eTRAC Master Card
- Commuter Check Prepaid Master Card
- Benefit Strategies Visa Card
- MyAmeriflex Master Card
- Zenefits Card
- Navia Benefits Card
- Some forms of the ADP card
- FlexFacts Commuter Benefits Card
- Igoe Administrative Services Benefits Card
- HRC Total Solutions
- Gusto Benefits Debit Mastercard
- Pension Dynamics Company Benefits Card
Please note that if you sign up using a commuter benefits debit card, you'll need to confirm through the app that you will use it in a manner consistent with your employer's commuter benefits program. Members using commuter benefits cards always ride in vehicles which can seat six or more.
How do I pay for Via with my commuter benefits debit card?
If you’re new to Via and creating an account for the first time, you can enter the details of your commuter benefits card directly into the credit card info screen when you sign up.
If you’re already a Via pro, you’ll need to head to the "Billing" section of the app. If you already have a card on file, you can add your commuter benefits card by selecting the "Add Card" feature. You can select which card you want to use at any given time by marking it right on the "Billing" page, with the blue dot next to the credit card.
Please note, members using commuter benefits debit cards always ride in vehicles seating six or more.
I haven't taken a Via yet - why was I charged?
When you create a Via account, we need to confirm your credit or debit card is valid, so you may see a $1 pre-authorization charge on your card. That charge is immediately voided, so don’t worry, you are never actually charged, and the $1 is never deducted from your account!
If this is the first time you are booking with a new card you may see an authorization in the amount of your requested ride. Rest assured, if you opted not to book the ride this hold will be removed from your account in 3-7 business days depending on your bank or credit card company's processing times.