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What can we help you with?

How do I get the Via app?

In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.

The Via app is currently available for iPhone and Android devices.  You can download the app here for iPhone and here for Android.

How do I create a Via account?

If this is your first time using the app, you'll need to press "Sign Me Up" and create an account before you can log in and book a ride.

Step One: Click on the "Sign Me Up" button in the home screen of the app.

Step Two: Enter the requested information on the first page of this screen. You can even add a photo if you like!

Step Three:  Click "Next" to move to the second page. Input your credit card number, followed by the expiration date, the security code, and the billing zip code. If you were referred by a friend, you can enter their personal promo code into the "Promo code" box by clicking on the blue 'Redeem your promo code >>' option.

Once all of this is completed, press "Join" and you’ll be ready to ride!

What are the requirements to get a ride?

Safe Ride operations daily 7pm - 3am, when classes are in session. 

Safe Ride provides service to Northwestern's Evanston campus and the surrounding area, and must have either a pickup or drop-off at designated campus buildings. 

The service zone includes Evanston from Central Street (north boundary) to Oakton Street/South Boulevard (south boundary) and Green Bay Road/Ashland Avenue (west boundary) to Lake Michigan. Below is a map of our coverage area, you can also see it in the Via app once you’ve entered your Safe Ride code.


My ride doesn't meet the requirements. What can I do?

If either your pickup or drop-off is supposed to be a campus building, check the address again. You should also check out the university shuttle routes if you haven’t yet – they are designed to stop in the most popular areas students travel to and from. You may have to use a combination of a Safe Ride and a shuttle to get where you're going.


Can't find what you're looking for?

Contact Via Support