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What can we help you with?

What is Via?

Via is an on-demand transit system that takes multiple passengers heading in the same direction and books them into a shared vehicle. Think of Via as a bus that’s smart enough to come when you want it and where you want it.

Using our app for iPhone or Android, you can select your pick up and drop off, and we’ll do the rest. As we are a corner-to-corner service, we’ll pick you up at a nearby corner and then drop you off within a couple blocks of your requested destination. This helps us ensure that even with multiple pick ups, trip times are comparable to a taxi.

Note: Via also offers a private ride option when available. Commuter benefits users are excluded from any private ride options.


When and where does Via operate?

Via operates 24/7. We provide rides anywhere within our Chicago city zone (our zone runs from Rogers Park to South Shore, Logan Square to the Lake), and to and from O’Hare and Midway Airports.

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Who is driving my Via?

You are our most precious cargo, and we take safety very seriously. When you book a ride, we connect you with a vehicle operated by a trained and experienced driver who is covered by the required insurance. All driver partners undergo thorough criminal background checks before driving on the Via platform.

But the necessary insurance and licensing are no-brainers. We expect more! We want all Via vehicle drivers to be downright amazing, so don’t forget to leave feedback for your driver after each ride – you’ll help us make sure only the best drivers get to drive for Via.

What platform(s) is the Via app available on?

Via’s app is available for both iPhone and Android. It’s free to download, so get riding today!
 

How many people will I share with?

The number of passengers you will share a ride with varies depending on who’s headed in the same direction at the same time and the make and model of the Via-cle picking you up! Capacities range from 3-6 passengers per Via-cle.

Note: Via also offers a private ride option when available. Commuter benefits users are excluded from any private ride options.

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