What can we help you with?

In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.

Since Via is a shared service we ask all members to obey our Four Simple Rules.

Don't eat or drink

Be Considerate

In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.

We know that you are guys and gals on the go, but please help us keep our Via-cles clean and fresh and avoid bringing food and drink in our cars.  

If spills occur, we'll have to charge you a cleaning fee!

In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.

Your Via is a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably sized bag.  Think of it this way - if the passenger who showed up before you had the same sized item and the car was at full capacity, would your item fit as well? If the answer is no, then we can't guarantee we'll be able to take you and your bag on board.

Musical Instruments:
If your instrument is the size of a piece of hand luggage that you might keep under your seat on an airplane (think, the size of a purse or a briefcase, a viola, violin or clarinet) then you may keep it with you in the vehicle provided that it doesn’t impede the driver partner or infringe on the personal space of other passengers. If you have a larger instrument, like a cello or a saxophone or a guitar, then the above luggage policy applies and the driver partner will try to accommodate it on a space available basis. If you require that the large instrument sit next to you, we suggest booking a private ride, subject to the driver partner's ability to accommodate the instrument safely in the cabin of the car.

Note: If you're heading to or from the airport and have larger pieces of luggage, you can send us a chat by clicking "Get Help" here: https://via.app.link, and we can double check that your driver partner is able to accommodate. If you require guaranteed luggage space, we suggest booking a private ride.

In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.

Via has a strict Zero Tolerance policy. We do not tolerate the use of drugs or alcohol by drivers on the Via service platform nor do we tolerate inappropriate behavior by drivers towards passengers. If you believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Via app, send a chat by clicking "Get Help" here: https://via.app.link, or email us here to report the issue.

If you believe you have been a victim of Sexual Harassment in Chicago, don’t ignore it - take action!

Call the Chicago Commission on Human Relations at (312) 744-4111, or stop by our offices at 740 N. Sedgwick, 4th floor for information about filing a complaint. You may also visit our website at www.cityofchicago.org/humanrelations, our Facebook page or email us at cchr@cityofchicago.org.

In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.

We do not tolerate discrimination of any kind against riders or Driver Partners on the basis of race, national origin, religion, gender, physical or mental disability, age, gender identity, sexual orientation, or any other characteristic protected under applicable law. Driver Partners may not discriminate against a rider on the basis of their points of departure or destination. Additionally, we do not tolerate discrimination of any kind against service animals. Riders or Driver Partners who violate these anti-discrimination policies may be restricted from accessing the service. If you believe that you have been subject to discrimination by a rider or Driver Partner, please provide feedback using the Via app, reply to the text message confirmation of your ride, or email us at support@ridewithvia.com to report the issue.

Via will charge $100.00 to cover the cost of cleaning the vehicle.

In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.

While we at Via HQ love you and can’t believe your mom (or boss, or roomie, or whoever) did that crazy thing either, please remember your fellow riders might not be as interested in your phone conversations.Please be considerate of other members in your Via-cle and limit phone calls to quick logistics and emergencies during shared rides.

If you need to make a longer phone call, we suggest booking a private ride.

In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.

Via has a strict "No Weapons" policy. This means that if any driver partner or member possesses a weapon in a Via (including a firearm, a knife or another type of weapon), regardless of whether possession of such a weapon is legal or whether they have a lawful permit for that weapon, they will be removed from the service.

Help us make our shared community safer for all members and driver partners by refraining from bringing weapons of any kind when you ride with Via.

Via reserves sole judgment on what constitutes a "weapon." If you observed a weapon in a Via, please contact us here immediately.

Some Via trips in Chicago are Transportation Network Provider (TNP) trips. TNPs facilitate rides between passengers and private drivers using their own personal vehicles. Each TNP is required to maintain an insurance policy providing a minimum of $1,000,000 per-incident coverage for accidents involving vehicles and drivers while they are providing TNP services.

To report a concern or problem with a TNP trip, you can email Via Support or reply to your receipt. You may also register a complaint or concern with the City of Chicago by calling 311 (local) or 312-744-5000 (non-local), or by emailing BACPPV@cityofchicago.org. 
 

Chicago TNP Insurance Certificates are displayed below.

All subpoenas or other formal requests from law enforcement should be sent via e-mail to subpoenas@ridewithvia.com. A representative of Via will confirm receipt of all such requests.