What is Via?
Using our app for iPhone or Android, you can select your pick up and drop off, and we’ll do the rest. As we are a corner-to-corner service, we’ll pick you up at a nearby corner and then drop you off within a couple blocks of your requested destination. This helps us ensure that even with multiple pickups, trip times are comparable to a taxi.
When and where does Via operate?
In NYC we operate 24/7 and you can ride anywhere in the 5 boroughs - Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. You can also ride to and from LaGuardia, John F. Kennedy, and Newark International Airports.
Who is driving my Via?
You are our most precious cargo, and we take safety very seriously. When you book a ride, we connect you with a vehicle operated by a trained and experienced driver who is covered by the required insurance. All driver partners undergo thorough criminal background checks before driving on the Via platform.
But the necessary insurance and licensing are no-brainers. We expect more! We want all Via vehicle drivers to be downright amazing, so don’t forget to leave feedback for your driver after each ride – you’ll help us make sure only the best drivers get to drive for Via.
What platform(s) is the Via app available on?
How many people will I share with?
The number of passengers you will share a ride with varies depending on who’s headed in the same direction at the same time and the make and model of the Via-cle picking you up! Capacities range from 3-6 passengers per Via-cle.
Note: Via also offers a private ride option when available. Commuter benefits users are excluded from any private ride options.