Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
We’ve all been there, and we feel for ya! As soon as you realize an item is missing, navigate to the app menu (by tapping the three parallel lines in the top left corner of the app screen) and tap on the "Help Center" at the bottom of the menu list.
There you can tap on the option "I left something in my Via!" On the following screen, you will see the details of your most recent ride. If your driver partner is still on the road with Via, you can opt to receive a phone number through which to contact and coordinate with the driver partner directly to determine if they have your lost item in their vehicle and, if so, how they can return it to you.
If the driver partner is not driving with Via at the moment, you will be given the option to contact Via Support for further assistance on finding your lost item.
If you left your item in a Via ride other than your most recent ride, you can select "Not this ride? Go to Ride History >>" to navigate to your Ride History and contact Via Support about the correct ride.
If you don't have your phone handy, you can also email us here, and we’ll put you in touch with your driver partner to track it down! Please note, unclaimed items will be donated after 30 days.