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How do I get the Via app?
How do I create a Via account?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
If this is your first time using the app, you'll need to press "Sign Me Up" and create an account before you can log in and book a ride.
Step One: Click on the "Sign me up" button in the home screen of the app.
Step Two: Enter the requested information on the first page of this screen. You can even add a photo if you like!
Step Three: Click "Next" to move to the second page. Input your credit card number, followed by the expiration date, the security code, and the billing zip code. If you were referred by a friend, you can enter their personal promo code into the "Promo code" box by clicking on the blue 'Redeem your promo code >>' option.
Once all of this is completed, press "Join" and you’ll be ready to ride!
Why does Via need my credit card number?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
When you sign up for Via, we ask you for a credit card or debit card. You can use any credit/debit card or a pre-tax commuter benefits debit card to pay for Via. Each time you take a ride or purchase Ride Credit, payment is simple and seamless – we automatically charge your card on file. Never worry about cash, we’ve got you covered.
The best way to pay for Via is to buy Ride Credit in the app. Before you ride, go to the Menu screen in your app, choose "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you ever run low on credit, we will deduct any remaining credit and charge the card on file directly for the remainder of your ride.
You can also buy a ViaPass under "Menu" and "ViaPass."
Please note, we do not accept pre-paid debit cards.
Which commuter benefits cards can I use to pay for Via?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
Commuter benefits are employer provided voluntary benefit programs that allow employees to reduce their monthly commuting expenses for transit, van-pooling, bicycling, and work-related parking costs.
You can pay for Via with the following commuter benefit debit cards:
- WageWorks Commuter Card
- TransitChek Visa Card
- Beniversal Master Card
- eTRAC Master Card
- Commuter Check Prepaid Master Card
- Benefit Strategies Visa Card
- MyAmeriflex Master Card
- Zenefits Card
- Payflex
- Navia Benefits Card
- Some forms of the ADP card
- FlexFacts Commuter Benefits Card
- Igoe Administrative Services Benefits Card
- HRC Total Solutions
- Gusto Benefits Debit Mastercard
- Pension Dynamics Company Benefits Card
- Discovery Benefits
Please note that if you sign up using a commuter benefits debit card, you'll need to confirm through the app that you will use it in a manner consistent with your employer's commuter benefits program. Members using commuter benefits cards always ride in vehicles which can seat six or more.
Note: Via also offers a private ride option when available. Commuter benefits users are excluded from any private ride options.
How do I pay for Via with my commuter benefits debit card?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
If you’re new to Via and creating an account for the first time, you can enter the details of your commuter benefits card directly into the credit card info screen when you sign up.
If you’re already a Via pro, you’ll need to head to the "Billing" section of the app menu. If you already have a card on file, you can add your commuter benefits card by selecting the "Add Card" feature.
You can select which card you want to use at any given time by marking it right on the "Billing" page, with the blue dot next to the credit card.
Please note, members using commuter benefits debit cards always ride in vehicles seating six or more.
Note: Via offers a private ride option when available. Commuter benefits users are excluded from any private ride options.
How do referrals work at Via?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
We get it, you’ve become addicted to our sweet, affordable rides and you can’t wait to shout it from the rooftops for all to hear! Head to the app "Menu" and select "Free Rides."
From here you can learn your personal promo code and share it directly with friends via text message, email, and social media.
For every friend who signs up with your personal promo code and completes their first ride, you will receive $10 of sweet Via Ride Credit.* It’s our way of saying thanks for spreading the Via love!
*Up to a maximum of $300 of Ride Credit per Via account.
**Terms of Use: The intended purpose of Via referral codes is to be shared with friends, family, and on personal social media networks only with individuals known personally to the referring rider. Posting referral codes on commercial websites or coupon aggregator websites, including (but not limited to) RetailMeNot, Born to Coupon and CouponMate is strictly prohibited and will result in referral credit being revoked at Via's discretion, and Via reserves the right to charge individuals for any rides paid for with referral credit obtained through the creation of new accounts created by that same individual. Using a Via referral code to refer new accounts created by one same individual is also strictly prohibited and will also result in referral credit being revoked at Via's discretion. Via reserves the right to prevent referrals from being completed, and to revoke any referral credit obtained, when the Via system determines that accounts are likely to have been created by the same individual (e.g. if the system identifies certain overlapping data/information between the accounts). In addition, Via reserves the right to revoke any referral credit likely to have been obtained for referrals of fraudulent accounts (including accounts set up with false personal or payment information), as determined by the Via system. Via reserves the right to change any codes which it determines have been compromised and remove individuals from its referral program at its discretion. Referral credit may expire after a time period determined in Via's discretion. Via reserves the right to make system-wide changes to its referral and ride credit programs for any reason, including by altering the way in which any and all riders can earn or retain ride credits and the way in which ride credits can be redeemed. Your continued use of the Via service means you accept any changes to Via's referral and/or ride credit programs.
Via referral credit is granted for use in Via's operating zone at the time the credit is granted. As Via's operating zone changes, Via reserves the right to change the way in which Via credit may be used. Via reserves the right to control the amount of credit that a rider is permitted to use on any individual ride. All referral credit has an expiry date of 30 days. This means that Via has the right to revoke any referral credit that has not been used within 30 days. For all accounts created after April 24th 2019 a maximum amount of $5 may be redeemed from referral and promotional credit per ride.
I haven't taken a Via ride yet - why was I charged?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
When you create a Via account, we need to confirm your credit or debit card is valid, so you may see a $1 pre-authorization charge on your card. That charge is immediately voided, so don’t worry, you are never actually charged, and the $1 is never deducted from your account!
If this is the first time you are booking with a new card you may see an authorization in the amount of your requested ride. Rest assured, if you opted not to book the ride this hold will be removed from your account in 3-7 business days depending on your bank or credit card company's processing times.
