Washington, D.C.
What can we help you with?
What safety protocols has Via implemented?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
At Via, we're more focused than ever on making your next ride as safe and worry-free as possible. Here are a few of the important safety measures we’ve put in place:
Capacity is key: There’s a 2-passenger limit in all vehicles.
Mask up: That goes for riders and drivers alike. Without a face covering, our drivers may refuse the pickup.
Squeaky clean: We’re making EPA-approved cleaning supplies available to drivers for frequent wipedowns of the entire interior, with extra focus on surfaces we all touch. We’re also helping install plastic partitions between drivers and riders.
Feeling good: Before you book, confirm you’re not exhibiting COVID-19 like symptoms with our in-app Wellness Check. Our drivers all do the same.
Do I have to wear a mask to take a Via?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Yes! Think of your mask as your favorite new accessory, the one you can’t leave the house without. Drivers can refuse the pickup if you don't have one.
Are shared rides available in my city?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
You bet! Shared rides are back in action.
Rest assured our safety protocols aren’t going anywhere:
- Riders and drivers must wear masks. Without a face covering, your driver may refuse the pickup.
- The number of riders in each vehicle will be capped, as will the number of +1s you can bring along.
- We ask drivers to frequently clean their vehicles with EPA-approved products, and many vehicles contain plastic partitions between drivers and riders.
- Windows will be open whenever possible, which means maximum ventilation.
- Confirm you’re healthy with our in-app Wellness Check before hopping onboard.
How can I report concerns about COVID-19 protocol in my ride?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
We're listening. If you have pressing concerns during your ride, reach out to our support agents in the app using Live Chat. For more general questions or concerns, email us at support@ridewithvia.com or leave feedback after your ride. Our team is trained and ready to help.
How many people are allowed per vehicle?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
For now, we're allowing up to 2 members of the same household to ride in one vehicle.
What's Via's policy regarding in-vehicle partitions?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
While physical partitions in-vehicle are not mandated in D.C., we're helping install them wherever possible.
What is Via?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Via is an on-demand transit system that takes multiple passengers heading in the same direction and books them into a shared vehicle. Think of Via as a bus that’s smart enough to come when you want it and where you want it.
Using our app for iPhone or Android, you can select your pick up and drop off, and we’ll do the rest. As we are a corner-to-corner service, we’ll pick you up at a nearby corner and then drop you off within a couple blocks of your requested destination. This helps us ensure that even with multiple pick ups, trip times are comparable to a taxi.
We currently operate in New York City, Chicago, and Washington D.C. 24/7.
Note: Via also offers a private ride option when available. Commuter benefits users are excluded from any private ride options.
For information on our service in Arlington, Texas, please click here.
Who is driving my Via?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
You are our most precious cargo, and we take safety very seriously. When you book a ride, we connect you with a vehicle operated by a trained and experienced driver who is covered by the required insurance. All driver partners undergo thorough criminal background checks before driving on the Via platform.
But the necessary insurance and licensing are no-brainers. We expect more! We want all Via vehicle drivers to be downright amazing, so don’t forget to leave feedback for your driver after each ride – you’ll help us make sure only the best drivers get to drive for Via.
What platform(s) is the Via app available on?
When and where does Via Operate ?
How many people will I share with?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
The number of passengers you will share a ride with varies depending on who’s headed in the same direction at the same time and the make and model of the Via-cle picking you up! Capacities range from 3-6 passengers per Via-cle.
Note: Via also offers a private ride option when available. Commuter benefits users are excluded from any private ride options.
How do I get the Via app?
How do I create a Via account?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
When you sign up for Via, we ask you for a credit card or debit card. You can use any credit/debit card or a pre-tax commuter benefits debit card to pay for Via. Each time you take a ride or purchase Ride Credit, payment is simple and seamless – we automatically charge your card on file. Never worry about cash, we’ve got you covered.
The best way to pay for Via is to buy Ride Credit in the app. Before you ride, go to the Menu screen in your app, choose "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you ever run low on credit, we will deduct any remaining credit and charge the card on file directly for the remainder of your ride.
You can also buy a ViaPass under "Menu" and "ViaPass."
Please note, we do not accept pre-paid debit cards.
Why does Via need my credit card number?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
When you sign up for Via, we ask you for a credit card or debit card. You can use any credit/debit card or a pre-tax commuter benefits debit card to pay for Via. Each time you take a ride or purchase Ride Credit, payment is simple and seamless – we automatically charge your card on file. Never worry about cash, we’ve got you covered.
The best way to pay for Via is to buy Ride Credit in the app. Before you ride, go to the Menu screen in your app, choose "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you ever run low on credit, we will deduct any remaining credit and charge the card on file directly for the remainder of your ride.
You can also buy a ViaPass under "Menu" and "ViaPass."
Please note, we do not accept pre-paid debit cards
Which commuter benefits cards can I use to pay for Via?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Commuter benefits are employer provided voluntary benefit programs that allow employees to reduce their monthly commuting expenses for transit, van-pooling, bicycling, and work-related parking costs.
You can pay for Via with the following commuter benefit debit cards:
- WageWorks Commuter Card
- TransitChek Visa Card
- Beniversal Master Card
- eTRAC Master Card
- Commuter Check Prepaid Master Card
- Benefit Strategies Visa Card
- MyAmeriflex Master Card
- Zenefits Card
- Payflex
- Navia Benefits Card
- Some forms of the ADP card
- FlexFacts Commuter Benefits Card
- Igoe Administrative Services Benefits Card
- HRC Total Solutions
- Gusto Benefits Debit Mastercard
- Pension Dynamics Company Benefits Card
Please note that if you sign up using a commuter benefits debit card, you'll need to confirm through the app that you will use it in a manner consistent with your employer's commuter benefits program. Members using commuter benefits cards always ride in vehicles which can seat six or more.
Note: Via also offers a private ride option when available. Commuter benefits users are excluded from any private ride options.
How do I pay for Via with my commuter benefits debit card?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
If you’re new to Via and creating an account for the first time, you can enter the details of your commuter benefits card directly into the credit card info screen when you sign up.
If you’re already a Via pro, you’ll need to head to the "Billing" section of the app. If you already have a card on file, you can add your commuter benefits card by selecting the "Add Card" feature.
You can select which card you want to use at any given time by marking it right on the "Billing" page, with the blue dot next to the credit card.
Please note, members using commuter benefits debit cards always ride in vehicles seating six or more.
Note: Via offers a private ride option when available. Commuter benefits users are excluded from any private ride options.
How do referrals work at Via?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
We get it, you’ve become addicted to our sweet, affordable rides and you can’t wait to shout it from the rooftops for all to hear! Head to the app "Menu" and select "Free Rides."
From here you can learn your personal promo code and share it directly with friends via text message, email, and social media.
For every friend who signs up with your personal promo code and completes their first ride, you will receive $5 off your next 3 rides. It’s our way of saying thanks for spreading the Via love!
*Discounts may not be combined (only one discount may be applied per ride). Discounts will apply automatically and if the ride is worth less than $5, the remainder of the discount will be forfeited. Up to a maximum of 50 discounted rides per Via account may be outstanding at any given point in time; any additional ones will be forfeited. Via reserves the right to expire referral discounts at its discretion.
**Terms of Use: The intended purpose of Via referral codes is to be shared with friends, family, and on personal social media networks only with individuals known personally to the referring rider. Posting referral codes on commercial websites or coupon aggregator websites, including (but not limited to) RetailMeNot, Born to Coupon and CouponMate is strictly prohibited and will result in referral discounts being revoked at Via's discretion, and Via reserves the right to charge individuals for any rides paid for with discounts obtained through the creation of new accounts created by that same individual. Using a Via referral code to refer new accounts created by one same individual is also strictly prohibited and will also result in discounts being revoked at Via's discretion. Via reserves the right to prevent referrals from being completed, and to revoke any referral discounts obtained, when the Via system determines that accounts are likely to have been created by the same individual (e.g. if the system identifies certain overlapping data/information between the accounts). In addition, Via reserves the right to revoke any discounts likely to have been obtained for referrals of fraudulent accounts (including accounts set up with false personal or payment information), as determined by the Via system. Via reserves the right to change any codes which it determines have been compromised and remove individuals from its referral program at its discretion. Discounts may expire after a time period determined in Via's discretion. Via reserves the right to make system-wide changes to its referral and ride credit programs for any reason, including by altering the way in which any and all riders can earn or retain ride credits and the way in which ride credits can be redeemed. Your continued use of the Via service means you accept any changes to Via's referral and/or ride credit programs.
All referral discounts have an expiry date of 30 days. This means that Via has the right to revoke any referral discounts that have not been used after more than 30 days.
How do I book a ride?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Download our free app (available on iPhone and Android), sign up for Via, and book a ride in three super-easy steps:
STEP 1: Move the map until the blue marker is at your desired pick-up location and press "Set Pickup." You can also manually type your address in the search bar and select the correct one from the drop-down.
STEP 2: Move the map until the orange marker is at your desired drop-off location and press "Set Dropoff." You can also manually type your address in the search bar and select the correct one from the drop-down. Via will check for available vehicles and connect you with the best vehicle for your ride.
STEP 3: Review the ride offer on the proposal screen (you may receive several proposals with different ETAs and different ride options). Select the one that works best for you and press "Book This Ride." All the details, including exact pick up location (remember it may not be where you booked) and information on the car picking you up, will then be displayed.
Sweet! You’ve just booked a Via ride.
How much does a ride cost?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
The easiest way to ride with Via is by using the #LINKViaPass.
For those riding without a ViaPass, the fare on all rides in D.C. will be based on how far you go, when you ride, and the number of +1s in your party. Most importantly, you’ll always see a guaranteed, low price for your ride – just check your app before you book.
Cancellations and No Shows will be assessed a $3 fee.
Where do I wait for my Via?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
After you book a ride, the app will display the pick-up location where the vehicle will meet you.
As we are a corner-to-corner service, your actual pick-up spot may differ from where you asked to be picked up. It’s usually the corner closest to the pick-up location you requested, but you may be asked to walk a few blocks. Sometimes, the app will give you the address or business name at your pick-up spot to help you find it. Either way, the exact pick up location will always be displayed in the app.
Make sure you’re at the pick-up spot when the vehicle arrives! The app will count down the minutes to your vehicle’s arrival, and we’ll send you a text when the vehicle is two minutes away and again when it arrives. For assistance, you can send us a chat (by clicking "Get Help" here: https://via.app.link) and our Live Support Team will help. Additionally, you can contact the driver partner at any time directly through the app by pressing the small green phone icon located on the right, at the bottom of the screen.
Remember: Via is a community, and you’re sharing your ride with other members. Keeping them waiting results in stink-eyes, and if you’re more than 60 seconds late, the vehicle will just have to leave. It hurts, but it’s the only way we can move everyone so quickly at such an incredible price.
Want to track your vehicle while you wait? In the app, zoom out from your pick-up spot or click the small compass icon in the bottom right, and you’ll be able to follow the vehicle on the map as it approaches.
How do I know when my Via will arrive?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
After you set your Pickup and Drop-off in the app, we'll give you an estimated time until your Via arrives. When your car is 2 minutes away, we'll send you a text message to let you know that your ride is getting close. When your car arrives, we'll send you another text to let you know!
Can I request a specific time for my pickup?
What do Via vehicles look like?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
The best way to identify your Via-cle is by checking the license plate number displayed in your app and in the notifications you receive from us.
Just check to make sure the license plate number matches and you're all set to board!
Why is my account inactive?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
In order to book a ride with Via, we require a valid and active credit card as the default payment method on your account. If you are receiving a message that your account is inactive, it means we weren't able to successfully validate the default credit card on your account. This means that your card issuing bank has declined your last transaction or our validation check. Major bummer!
- An incorrect credit card number or expiration date
- Insufficient funds in your account
- The bank's fraud rules blocked the transaction
Please double check your default card information is correct and up to date. If you are still having trouble, we recommend contacting your bank for more details.
My driver was great! How do I thank them?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Our driver partners are the butter to our bread. Simply put, they’re the best! If you had a great experience with a driver, please let us know by filling out the feedback screen after your ride or by leaving a tip through the app.
How do I retrieve something I left in a Via?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
We’ve all been there, and we feel for ya! As soon as you realize an item is missing, please let us know by e-mailing support-dc@ridewithvia.com, and we’ll put you in touch with your driver to track it down!
How do I reset my password?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
When logging in, first make sure you are using the exact e-mail address that you used to open your Via account. To reset your password, first open the app and select "Log me in." In the password box, press "Forgot your password?"
On this screen enter your phone number and press "Send"
Once you receive the password by text, you can go back into the app and log in with the password we sent you. Once logged in, you can change the password to one of your liking.
Click on the "Menu" icon in the top left and then on your user profile (where your name and number are displayed) - this will take you to edit your profile. Click on the "Password" field:
On this screen you will enter the current password (the one from the text message), and then enter a new password of your choice - then click "Save."
If you need further assistance, don't hesitate to e-mail us here.
I'm not receiving my temporary password.
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
We’re sorry for the hassle! Please email us via the contact form or at support-dc@ridewithvia.com, and we can reset your password for you manually.
I had an issue with my ride. How can I let you know?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Oh dear! We’re sorry to hear that there was a problem with your ride. Please let us know what went wrong either by filling out the feedback screen in the app after your ride or by emailing us using the form on this site or at support@ridewithvia.com.
Can service animals or pets ride with me?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Service animals must always be welcome to ride without restriction. Driver Partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report any issue you experience related to your service animal, please contact Via support.
Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.
The Four Rules of Via
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Since Via is a shared service we ask all members to obey our Four Simple Rules.
Be ready and waiting
Get to your pickup corner before your Via-cle arrives.
Avoid phone calls
Limit phone calls to emergencies or quick logistics during shared rides.
Don't eat or drink
Help us keep the Via-cles clean.
Be Considerate
Treat your fellow members and drivers with respect.
Can my child ride with Via?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Children are welcome in Via-cles!
Washington D.C. law requires that any child up to 16 years of age must be in a properly installed child safety seat or restrained in a seat belt. Children under 8 years of age must be properly seated in an installed infant, convertible (toddler) or booster child seat, according to the manufacturer's instructions. While our vehicles are not equipped with car seats, we strongly encourage all parents to bring a car seat or booster seat where appropriate, as driver partners are required to transport infants in a carseat.
Please note that all children, regardless of age, must be marked as an additional passenger when booking your ride. This requirement is due to vehicle capacity restrictions based on number of passengers. Each rider must be at least 13 years old to ride alone in a Via.
Can I smoke or use an electronic cigarette in my Via?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Smoking of any kind is prohibited in your Via-cle. This includes e-cigarettes, vaporizers, or "smokeless" cigarettes.
Can I eat in the vehicle?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
We know that you are guys and gals on the go, but please help us keep our Via-cles clean and fresh and avoid bringing food and drink in our cars.
If spills occur, we'll have to charge you a cleaning fee!
Can Via deliver a package for me?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Via driver partners are not able to transport any unaccompanied packages for our members. We'll need you to accompany any packages, luggage or belongings that want to take a joy ride in a Via!
