- Can service animals or pets ride with me?
- Can my child ride in Via Metro STL vehicle?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- What is the no show fee on my account?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via Metro STL vehicle?
- Can I bring luggage/personal items in my vehicle?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Anti-Discrimination Policy
We do not tolerate discrimination of any kind against riders or Driver Partners on the basis of race, national origin, religion, gender, physical or mental disability, age, gender identity, sexual orientation, or any other characteristic protected under applicable law. Driver Partners may not discriminate against a rider on the basis of their points of departure or destination. Additionally, we do not tolerate discrimination of any kind against service animals. Riders or Driver Partners who violate these anti-discrimination policies may be restricted from accessing the service. If you believe that you have been subject to discrimination by a rider or Driver Partner, please provide feedback using the Via app, email us at support-stl@ridewithvia.com to report the issue, or call us at the Live Support number, (636) 251-3328.
- Can service animals or pets ride with me?
- Can my child ride in Via Metro STL vehicle?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- What is the no show fee on my account?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via Metro STL vehicle?
- Can I bring luggage/personal items in my vehicle?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Anti-Discrimination Policy
We do not tolerate discrimination of any kind against riders or Driver Partners on the basis of race, national origin, religion, gender, physical or mental disability, age, gender identity, sexual orientation, or any other characteristic protected under applicable law. Driver Partners may not discriminate against a rider on the basis of their points of departure or destination. Additionally, we do not tolerate discrimination of any kind against service animals. Riders or Driver Partners who violate these anti-discrimination policies may be restricted from accessing the service. If you believe that you have been subject to discrimination by a rider or Driver Partner, please provide feedback using the Via app, email us at support-stl@ridewithvia.com to report the issue, or call us at the Live Support number, (636) 251-3328.
