- What safety protocols has Via implemented?
- Do I have to wear a mask to take a Via?
- Are shared rides available in my city?
- How can I report concerns about COVID-19 protocol in my ride?
- How many people are allowed per vehicle?
- What's Via's policy regarding in-vehicle partitions?
- How is Via handling contact tracing?
- Are drivers required to wear masks?
- What is the policy regarding open windows?
Are shared rides available in my city?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
You bet! Shared rides are back in action.
Rest assured our safety protocols aren’t going anywhere:
- Riders and drivers must wear masks. Without a face covering, your driver may refuse the pickup.
- The number of riders in each vehicle will be capped, as will the number of +1s you can bring along.
- We ask drivers to frequently clean their vehicles with EPA-approved products, and many vehicles contain plastic partitions between drivers and riders.
- Windows will be open whenever possible, which means maximum ventilation.
- Confirm you’re healthy with our in-app Wellness Check before hopping onboard.
COVID-19
- What safety protocols has Via implemented?
- Do I have to wear a mask to take a Via?
- Are shared rides available in my city?
- How can I report concerns about COVID-19 protocol in my ride?
- How many people are allowed per vehicle?
- What's Via's policy regarding in-vehicle partitions?
- How is Via handling contact tracing?
- Are drivers required to wear masks?
- What is the policy regarding open windows?
Are shared rides available in my city?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
You bet! Shared rides are back in action.
Rest assured our safety protocols aren’t going anywhere:
- Riders and drivers must wear masks. Without a face covering, your driver may refuse the pickup.
- The number of riders in each vehicle will be capped, as will the number of +1s you can bring along.
- We ask drivers to frequently clean their vehicles with EPA-approved products, and many vehicles contain plastic partitions between drivers and riders.
- Windows will be open whenever possible, which means maximum ventilation.
- Confirm you’re healthy with our in-app Wellness Check before hopping onboard.
