- What safety protocols has Via implemented?
- Do I have to wear a mask to take a Via?
- Are shared rides available in my city?
- How can I report concerns about COVID-19 protocol in my ride?
- How many people are allowed per vehicle?
- What's Via's policy regarding in-vehicle partitions?
- How is Via handling contact tracing?
- Are drivers required to wear masks?
- What is the policy regarding open windows?
What safety protocols has Via implemented?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
At Via, we're more focused than ever on making your next ride as safe and worry-free as possible. Here are a few of the important safety measures we’ve put in place:
Capacity is key: There’s a 2-passenger limit in all vehicles.
Mask up: That goes for riders and drivers alike. Without a face covering, our drivers may refuse the pickup.
Squeaky clean: We’re making EPA-approved cleaning supplies available to drivers for frequent wipedowns of the entire interior, with extra focus on surfaces we all touch. We’re also helping install plastic partitions between drivers and riders.
Feeling good: Before you book, confirm you’re not exhibiting COVID-19 like symptoms with our in-app Wellness Check. Our drivers all do the same.
- What safety protocols has Via implemented?
- Do I have to wear a mask to take a Via?
- Are shared rides available in my city?
- How can I report concerns about COVID-19 protocol in my ride?
- How many people are allowed per vehicle?
- What's Via's policy regarding in-vehicle partitions?
- How is Via handling contact tracing?
- Are drivers required to wear masks?
- What is the policy regarding open windows?
What safety protocols has Via implemented?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
At Via, we're more focused than ever on making your next ride as safe and worry-free as possible. Here are a few of the important safety measures we’ve put in place:
Capacity is key: There’s a 2-passenger limit in all vehicles.
Mask up: That goes for riders and drivers alike. Without a face covering, our drivers may refuse the pickup.
Squeaky clean: We’re making EPA-approved cleaning supplies available to drivers for frequent wipedowns of the entire interior, with extra focus on surfaces we all touch. We’re also helping install plastic partitions between drivers and riders.
Feeling good: Before you book, confirm you’re not exhibiting COVID-19 like symptoms with our in-app Wellness Check. Our drivers all do the same.
