- What safety protocols has Via implemented?
- Do I have to wear a mask to take a Via?
- Are shared rides available in NYC?
- How can I report concerns about COVID-19 protocol in my ride?
- How many people are allowed per vehicle?
- What's Via's policy regarding in-vehicle partitions?
- How is Via handling contact tracing?
- Are drivers required to wear masks?
- What is the policy regarding open windows?
How can I report concerns about COVID-19 protocol in my ride?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
We're listening. If you have pressing concerns during your ride, reach out to our support agents in the app using Live Chat. For more general questions or concerns, email us at support@ridewithvia.com or leave feedback after your ride. Our team is trained and ready to help.
- What safety protocols has Via implemented?
- Do I have to wear a mask to take a Via?
- Are shared rides available in NYC?
- How can I report concerns about COVID-19 protocol in my ride?
- How many people are allowed per vehicle?
- What's Via's policy regarding in-vehicle partitions?
- How is Via handling contact tracing?
- Are drivers required to wear masks?
- What is the policy regarding open windows?
How can I report concerns about COVID-19 protocol in my ride?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
We're listening. If you have pressing concerns during your ride, reach out to our support agents in the app using Live Chat. For more general questions or concerns, email us at support@ridewithvia.com or leave feedback after your ride. Our team is trained and ready to help.
