- What insurance does the company have?
- Can service animals or pets ride with me?
- Can my child ride in NRT OnDemand vehicle?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- What is the no show fee on my account?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a NRT OnDemand vehicle?
- Can I bring luggage/personal items in my vehicle?
- Zero Tolerance Policy
What insurance does the company have?
River North Transit, LLC, a wholly-owned subsidiary of Via Transportation, Inc., is a licensed transportation network company in the Niagara Region and maintains commercial automobile insurance coverage in line with Niagara By-law No. 2018-75. When a driver partner is logged into the Via Platform and is waiting to be assigned a rider, the driver partner's personal auto insurance policy is primary. River North provides contingent auto liability insurance on the driver partner's behalf to the extent they do not maintain it at the statutory limits. When the driver partner is en route to a pickup or currently providing a trip on the Via Platform, River North provides primary automobile liability insurance at the statutory limits.
If you need to submit an auto insurance claim, you may use the below policy and claims filing information. We encourage you to contact us at support-niagara@ridewithvia.com if you have any questions!
Insurance Company: The Hartford Canada
Phone Number: 1-800-327-3636
Policy #: 91 YR2 134007
Company Name: River North Transit, LLC
- What insurance does the company have?
- Can service animals or pets ride with me?
- Can my child ride in NRT OnDemand vehicle?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- What is the no show fee on my account?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a NRT OnDemand vehicle?
- Can I bring luggage/personal items in my vehicle?
- Zero Tolerance Policy
What insurance does the company have?
River North Transit, LLC, a wholly-owned subsidiary of Via Transportation, Inc., is a licensed transportation network company in the Niagara Region and maintains commercial automobile insurance coverage in line with Niagara By-law No. 2018-75. When a driver partner is logged into the Via Platform and is waiting to be assigned a rider, the driver partner's personal auto insurance policy is primary. River North provides contingent auto liability insurance on the driver partner's behalf to the extent they do not maintain it at the statutory limits. When the driver partner is en route to a pickup or currently providing a trip on the Via Platform, River North provides primary automobile liability insurance at the statutory limits.
If you need to submit an auto insurance claim, you may use the below policy and claims filing information. We encourage you to contact us at support-niagara@ridewithvia.com if you have any questions!
Insurance Company: The Hartford Canada
Phone Number: 1-800-327-3636
Policy #: 91 YR2 134007
Company Name: River North Transit, LLC
