- What safety protocols has Via implemented?
- Do I have to wear a mask to take a Via?
- Are shared rides available in NYC?
- How can I report concerns about COVID-19 protocol in my ride?
- How many people are allowed per vehicle?
- What's Via's policy regarding in-vehicle partitions?
- How is Via handling contact tracing?
- Are drivers required to wear masks?
- What is the policy regarding open windows?
Do I have to wear a mask to take a Via?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
Yes! Think of your mask as your favorite new accessory, the one you can’t leave the house without. Drivers can refuse the pickup if you don't have one.
COVID-19
- What safety protocols has Via implemented?
- Do I have to wear a mask to take a Via?
- Are shared rides available in NYC?
- How can I report concerns about COVID-19 protocol in my ride?
- How many people are allowed per vehicle?
- What's Via's policy regarding in-vehicle partitions?
- How is Via handling contact tracing?
- Are drivers required to wear masks?
- What is the policy regarding open windows?
Do I have to wear a mask to take a Via?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
Yes! Think of your mask as your favorite new accessory, the one you can’t leave the house without. Drivers can refuse the pickup if you don't have one.
