
- What measures is Safe Ride taking against COVID-19?
- My driver was great! How can I thank them?
- I think I left something in the car. Is there a lost and found?
- My phone died! Is my ride canceled?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with a ride. how do I let you know?
- Why is my place pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why didn't I receive my referral credit yet?
What measures is Safe Ride taking against COVID-19?
These days, a safe ride means so much more than simply arriving at your destination without incident. We're going long on safety to make certain that the next ride you take is as safe and worry-free as possible.
Here are a few confidence-boosting measures we’ve put in place:
- We’re using in-app wellness checks to make sure riders and drivers are symptom-free and ready to ride before they get going — please stay home if you have either been diagnosed with COVID-19, think you’re exhibiting symptoms, or have been in contact with someone who has recently tested positive.
- While we manage vehicle capacity in accordance with local guidelines, we’d love your help — please avoid sitting in the seat immediately adjacent to the driver. Always enter through the rear doors, and in vehicles with automatic doors, please wait for the driver to open and close the door to avoid touching the handles.
- Everyone on board will be required to wear a mask or face covering, so think of your mask as your favorite new accessory, the one you can’t leave the house without. If you forget it, your driver can refuse to pick you up.
- We’re increasing the frequency of professional vehicle cleanings and are making EPA-approved cleaning supplies available to drivers and advising them to perform frequent and thorough wipedowns of the entire interior, with extra focus on common surfaces. We’re also installing plastic partitions in all vehicles.
Common Questions
- What measures is Safe Ride taking against COVID-19?
- My driver was great! How can I thank them?
- I think I left something in the car. Is there a lost and found?
- My phone died! Is my ride canceled?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with a ride. how do I let you know?
- Why is my place pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why didn't I receive my referral credit yet?
What measures is Safe Ride taking against COVID-19?
These days, a safe ride means so much more than simply arriving at your destination without incident. We're going long on safety to make certain that the next ride you take is as safe and worry-free as possible.
Here are a few confidence-boosting measures we’ve put in place:
- We’re using in-app wellness checks to make sure riders and drivers are symptom-free and ready to ride before they get going — please stay home if you have either been diagnosed with COVID-19, think you’re exhibiting symptoms, or have been in contact with someone who has recently tested positive.
- While we manage vehicle capacity in accordance with local guidelines, we’d love your help — please avoid sitting in the seat immediately adjacent to the driver. Always enter through the rear doors, and in vehicles with automatic doors, please wait for the driver to open and close the door to avoid touching the handles.
- Everyone on board will be required to wear a mask or face covering, so think of your mask as your favorite new accessory, the one you can’t leave the house without. If you forget it, your driver can refuse to pick you up.
- We’re increasing the frequency of professional vehicle cleanings and are making EPA-approved cleaning supplies available to drivers and advising them to perform frequent and thorough wipedowns of the entire interior, with extra focus on common surfaces. We’re also installing plastic partitions in all vehicles.