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Popular help topics: lost & found, billing issues, account access

What happens if I can't make my ride?

If you know you can't make your ride, please let us know so that we can give another passenger a ride in your place. If you used the Via app to request your ride, you can cancel through the app, but if you called to request, please call back to let the dispatcher know.

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Riding With Via

What happens if I can't make my ride?

If you know you can't make your ride, please let us know so that we can give another passenger a ride in your place. If you used the Via app to request your ride, you can cancel through the app, but if you called to request, please call back to let the dispatcher know.

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