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What can we help you with?

Where do I wait for my ride?

After you book a ride, the app will display the pickup location where the vehicle will meet you. NRT OnDemand is a door-to-door service, so we’ll pick you up and drop you off where you place your pickup and dropoff location.

Make sure you’re at the pickup spot when the vehicle arrives! The app will count down the minutes to your vehicle’s arrival, and we’ll send you a text when the vehicle is two minutes away and again when it arrives. For assistance, you can reply to that text or call our Live Support team at  +1(289) 302-2172  - we can always help! Additionally, you can contact the Driver Partner at any time directly through the app by pressing the small blue phone icon located on the right, at the bottom of the screen. Your phone number will always be masked before you are connected with the driver. 

Remember: NRT OnDemand is a community, and you’re sharing your ride with other members. Keeping them waiting results in delays for the whole community, and if you’re more than 4 minutes late, the vehicle will have to leave. It’s the only way we can move everyone so quickly at such an incredible price.

Want to track your vehicle while you wait? In the app, zoom out from your pickup spot or click the small compass icon in the bottom right, and you’ll be able to follow the vehicle on the map as it approaches.

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Riding With NRT OnDemand

Where do I wait for my ride?

After you book a ride, the app will display the pickup location where the vehicle will meet you. NRT OnDemand is a door-to-door service, so we’ll pick you up and drop you off where you place your pickup and dropoff location.

Make sure you’re at the pickup spot when the vehicle arrives! The app will count down the minutes to your vehicle’s arrival, and we’ll send you a text when the vehicle is two minutes away and again when it arrives. For assistance, you can reply to that text or call our Live Support team at  +1(289) 302-2172  - we can always help! Additionally, you can contact the Driver Partner at any time directly through the app by pressing the small blue phone icon located on the right, at the bottom of the screen. Your phone number will always be masked before you are connected with the driver. 

Remember: NRT OnDemand is a community, and you’re sharing your ride with other members. Keeping them waiting results in delays for the whole community, and if you’re more than 4 minutes late, the vehicle will have to leave. It’s the only way we can move everyone so quickly at such an incredible price.

Want to track your vehicle while you wait? In the app, zoom out from your pickup spot or click the small compass icon in the bottom right, and you’ll be able to follow the vehicle on the map as it approaches.

Was this article helpful?
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