- How do I book a RIDE?
- What are the points of interest in the app?
- Where do I wait for my RIDE?
- How do I know when my vehicle will arrive?
- How much does a RIDE cost?
- Can I bring my friends and family with me in a RIDE?
- What do RIDE vehicles look like?
- How do I know which car is mine?
- I don't have a smartphone. Can I still create an account?
- How do I cancel a RIDE?
How do I book a RIDE?
Download the free Via app (available on iPhone and Android), sign up for Via, and book a RIDE to or from any location in the service zone in a few super easy steps.
STEP 1 [Setting Pick Up]: Move the map until the blue marker is at your desired pickup location, or enter your pickup address and press "Confirm my Location." You can also manually type your address in the search bar and select the correct one from the drop down.
STEP 2 [Setting Drop Off]: Move the map until the orange marker is at your desired drop off location and press "Set My Destination." We will check for available vehicles and connect you with the best vehicle for your RIDE.
STEP 3 [Booking RIDE]: Review the RIDE offer in the proposal screen (you may receive several proposals with different ETAs). Select the one that works best for you and press "Book This Ride." All the details, including exact pick up location and information on the car picking you up, will then be displayed.
Don't have a smartphone? Call Via live support at 252-595-5357 to book a RIDE over the phone. Please be prepared to provide the phone number tied to your account, your pick up address, and your drop off address.
- How do I book a RIDE?
- What are the points of interest in the app?
- Where do I wait for my RIDE?
- How do I know when my vehicle will arrive?
- How much does a RIDE cost?
- Can I bring my friends and family with me in a RIDE?
- What do RIDE vehicles look like?
- How do I know which car is mine?
- I don't have a smartphone. Can I still create an account?
- How do I cancel a RIDE?
How do I book a RIDE?
Download the free Via app (available on iPhone and Android), sign up for Via, and book a RIDE to or from any location in the service zone in a few super easy steps.
STEP 1 [Setting Pick Up]: Move the map until the blue marker is at your desired pickup location, or enter your pickup address and press "Confirm my Location." You can also manually type your address in the search bar and select the correct one from the drop down.
STEP 2 [Setting Drop Off]: Move the map until the orange marker is at your desired drop off location and press "Set My Destination." We will check for available vehicles and connect you with the best vehicle for your RIDE.
STEP 3 [Booking RIDE]: Review the RIDE offer in the proposal screen (you may receive several proposals with different ETAs). Select the one that works best for you and press "Book This Ride." All the details, including exact pick up location and information on the car picking you up, will then be displayed.
Don't have a smartphone? Call Via live support at 252-595-5357 to book a RIDE over the phone. Please be prepared to provide the phone number tied to your account, your pick up address, and your drop off address.
