Why is my place-pin in the middle of the ocean?
We’re not quite ready to pilot RIDE’s shared submarine service, so your map definitely shouldn’t be defaulting to a strange location. Please make sure that Location Services are enabled for the Via app on your phone (Settings - Privacy - Location Services), and that should bring you back to dry land STAT!
Common Questions
- My driver was great! How can I thank them?
- How do I retrieve something left in a vehicle?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I’m in the car?
- Where can I see my past RIDEs and purchases?
- My driver left without me!
Why is my place-pin in the middle of the ocean?
We’re not quite ready to pilot RIDE’s shared submarine service, so your map definitely shouldn’t be defaulting to a strange location. Please make sure that Location Services are enabled for the Via app on your phone (Settings - Privacy - Location Services), and that should bring you back to dry land STAT!
