- Can service animals or pets RIDE with me?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while on a Ride?
- Can I bring luggage/personal items in my vehicle?
- What if I am traveling with medical equipment?
- What if I am traveling with medical instruments?
- Anti-Discrimination Policy
- Zero Tolerance Policy
Can service animals or pets RIDE with me?
Service animals must always be welcome to ride without restriction. Driver Partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report any issue you experience related to your service animal, please contact Via support.
Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.
- Can service animals or pets RIDE with me?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while on a Ride?
- Can I bring luggage/personal items in my vehicle?
- What if I am traveling with medical equipment?
- What if I am traveling with medical instruments?
- Anti-Discrimination Policy
- Zero Tolerance Policy
Can service animals or pets RIDE with me?
Service animals must always be welcome to ride without restriction. Driver Partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report any issue you experience related to your service animal, please contact Via support.
Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.
