- Can I RIDE with my pet?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while on a Ride?
- Can I bring luggage/personal items in my vehicle?
- What if I am traveling with medical equipment?
- What if I am traveling with medical instruments?
- Zero Tolerance Policy
Can I RIDE with my pet?
Service animals must always be welcome to ride without restriction. Driver partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report a service animal issue, please contact Via support.
Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.
- Can I RIDE with my pet?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while on a Ride?
- Can I bring luggage/personal items in my vehicle?
- What if I am traveling with medical equipment?
- What if I am traveling with medical instruments?
- Zero Tolerance Policy
Can I RIDE with my pet?
Service animals must always be welcome to ride without restriction. Driver partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report a service animal issue, please contact Via support.
Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.
