- Can service animals or pets ride with me?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via vehicle?
- Can I bring luggage/personal items in my vehicle?
- What if I am traveling with medical equipment?
- What if I am traveling with medical instruments?
- Zero Tolerance Policy
- Anti-Discrimination Policy
What if I am traveling with medical equipment?
If you are travelling with large pieces of medical equipment, please let one of our Live Support Team members know at the time of booking by calling 313-777-8122. We can accommodate almost all medical devices and walkers, but let us know if it’s anything extremely large or sensitive!
Via Detroit Policies
- Can service animals or pets ride with me?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via vehicle?
- Can I bring luggage/personal items in my vehicle?
- What if I am traveling with medical equipment?
- What if I am traveling with medical instruments?
- Zero Tolerance Policy
- Anti-Discrimination Policy
What if I am traveling with medical equipment?
If you are travelling with large pieces of medical equipment, please let one of our Live Support Team members know at the time of booking by calling 313-777-8122. We can accommodate almost all medical devices and walkers, but let us know if it’s anything extremely large or sensitive!
