- Can service animals or pets ride with me?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via vehicle?
- Can I bring luggage/personal items in my vehicle?
- What if I am traveling with medical equipment?
- What if I am traveling with medical instruments?
- Zero Tolerance Policy
- Anti-Discrimination Policy
What if I am traveling with medical instruments?
If your instrument is the size of a piece of hand luggage that you might keep under your seat on an airplane (think, the size of a purse or a briefcase, a viola, violin or clarinet) then you may keep it with you in the vehicle provided that it doesn’t impede the driver partner or infringe on the personal space of other passengers. If you have a larger instrument, like a cello or a saxophone or a guitar, then the above luggage policy applies and the driver partner will try to accommodate it on a space-available basis.
- Can service animals or pets ride with me?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via vehicle?
- Can I bring luggage/personal items in my vehicle?
- What if I am traveling with medical equipment?
- What if I am traveling with medical instruments?
- Zero Tolerance Policy
- Anti-Discrimination Policy
What if I am traveling with medical instruments?
If your instrument is the size of a piece of hand luggage that you might keep under your seat on an airplane (think, the size of a purse or a briefcase, a viola, violin or clarinet) then you may keep it with you in the vehicle provided that it doesn’t impede the driver partner or infringe on the personal space of other passengers. If you have a larger instrument, like a cello or a saxophone or a guitar, then the above luggage policy applies and the driver partner will try to accommodate it on a space-available basis.
