- Can service animals or pets ride with me?
- Can my child ride in Via Metro STL vehicle?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- What is the no show fee on my account?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via Metro STL vehicle?
- Can I bring luggage/personal items in my vehicle?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Zero Tolerance Policy
We have a strict Zero Tolerance policy. Driver Partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening, or violent behavior by anyone using the Via Platform or towards any riders or Driver Partners.
If you are a rider and believe that your Driver Partner may be under the influence of drugs or alcohol, if your Driver Partner is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your Driver Partner engages in conduct which could be considered unlawful or illegal, please ask the Driver Partner to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Via app, email us here to report the issue, or call us at the Live Support Number (636) 251-3328
- Can service animals or pets ride with me?
- Can my child ride in Via Metro STL vehicle?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- What is the no show fee on my account?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via Metro STL vehicle?
- Can I bring luggage/personal items in my vehicle?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Zero Tolerance Policy
We have a strict Zero Tolerance policy. Driver Partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening, or violent behavior by anyone using the Via Platform or towards any riders or Driver Partners.
If you are a rider and believe that your Driver Partner may be under the influence of drugs or alcohol, if your Driver Partner is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your Driver Partner engages in conduct which could be considered unlawful or illegal, please ask the Driver Partner to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Via app, email us here to report the issue, or call us at the Live Support Number (636) 251-3328
