- Can service animals or pets ride with me?
- Can my child ride in Via Metro STL vehicle?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- What is the no show fee on my account?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via Metro STL vehicle?
- Can I bring luggage/personal items in my vehicle?
- Zero Tolerance Policy
- Anti-Discrimination Policy
What is the no show fee on my account?
Via Metro STL is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after two minutes you're not at the vehicle, we'll have to move on and you may be assessed a $1.00 "No Show" fee.
Via Metro STL Policies
- Can service animals or pets ride with me?
- Can my child ride in Via Metro STL vehicle?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- What is the no show fee on my account?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via Metro STL vehicle?
- Can I bring luggage/personal items in my vehicle?
- Zero Tolerance Policy
- Anti-Discrimination Policy
What is the no show fee on my account?
Via Metro STL is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after two minutes you're not at the vehicle, we'll have to move on and you may be assessed a $1.00 "No Show" fee.
