- How do I book a ride?
- What are the points of interest in the app?
- Where do I wait for my ride?
- How do I know when my vehicle will arrive?
- How much does a ride cost?
- Can I bring my friends and family with me in a BFT Connect vehicle?
- What do BFT Connect vehicles look like?
- How do I know which car is mine?
- I don't have a smartphone. Can I still create an account?
- How do I cancel a ride?
How do I book a ride?
Download the free Via app (available on iPhone and Android), sign up for Via, and book a ride to or from one of 14 BFT Transit Connections in a few super easy steps. From these Transit Connections, riders can transfer to or from the BFT bus network to reach where they are going. All rides must either begin or terminate at a designated Transit Connection in the same zone the ride is booked in.
STEP 1A [To a Designated Transfer Center]: Move the map until the blue marker is at your desired pickup location, or enter your pickup and press "Confirm my Location." You can also manually type your address in the search bar and select the correct one from the drop down.
STEP 1B [From a Designated Transfer Center]: Move the map until the blue marker is at your desired pickup location at a Designated Transfer Center and press "Confirm my Location."
STEP 2: Confirm that you’re booking for the correct number of passengers. With BFT Connect, you can currently book 2 passengers in one ride booking. If you need to increase the passenger count, you can hit the + button to add an additional passenger or the - button to subtract.
STEP 3A [To a Designated Transfer Center]: Move the map until the orange marker is at your desired Designated Transfer Center in the same zone and press "Set My Destination." We will check for available vehicles and connect you with the best vehicle for your ride.
STEP 3B [From a Designated Transfer Center]: Move the map until the orange marker is at your desired drop-off location in the same zone and press "Set My Destination." You can also manually type your address in the search bar and select the correct one from the drop down. We will check for available vehicles and connect you with the best vehicle for your ride.
STEP 4: Review the ride offer in the proposal screen (you may receive several proposals with different ETAs). Select the one that works best for you and press "Book This Ride." All the details, including exact pick up location and information on the car picking you up, will then be displayed.
Don't have a smartphone? Call BFT Connect live support at 509-204-4189 to book a ride over the phone. Please be prepared to provide the phone number tied to your account, your pick up address, and your drop off address.
- How do I book a ride?
- What are the points of interest in the app?
- Where do I wait for my ride?
- How do I know when my vehicle will arrive?
- How much does a ride cost?
- Can I bring my friends and family with me in a BFT Connect vehicle?
- What do BFT Connect vehicles look like?
- How do I know which car is mine?
- I don't have a smartphone. Can I still create an account?
- How do I cancel a ride?
How do I book a ride?
Download the free Via app (available on iPhone and Android), sign up for Via, and book a ride to or from one of 14 BFT Transit Connections in a few super easy steps. From these Transit Connections, riders can transfer to or from the BFT bus network to reach where they are going. All rides must either begin or terminate at a designated Transit Connection in the same zone the ride is booked in.
STEP 1A [To a Designated Transfer Center]: Move the map until the blue marker is at your desired pickup location, or enter your pickup and press "Confirm my Location." You can also manually type your address in the search bar and select the correct one from the drop down.
STEP 1B [From a Designated Transfer Center]: Move the map until the blue marker is at your desired pickup location at a Designated Transfer Center and press "Confirm my Location."
STEP 2: Confirm that you’re booking for the correct number of passengers. With BFT Connect, you can currently book 2 passengers in one ride booking. If you need to increase the passenger count, you can hit the + button to add an additional passenger or the - button to subtract.
STEP 3A [To a Designated Transfer Center]: Move the map until the orange marker is at your desired Designated Transfer Center in the same zone and press "Set My Destination." We will check for available vehicles and connect you with the best vehicle for your ride.
STEP 3B [From a Designated Transfer Center]: Move the map until the orange marker is at your desired drop-off location in the same zone and press "Set My Destination." You can also manually type your address in the search bar and select the correct one from the drop down. We will check for available vehicles and connect you with the best vehicle for your ride.
STEP 4: Review the ride offer in the proposal screen (you may receive several proposals with different ETAs). Select the one that works best for you and press "Book This Ride." All the details, including exact pick up location and information on the car picking you up, will then be displayed.
Don't have a smartphone? Call BFT Connect live support at 509-204-4189 to book a ride over the phone. Please be prepared to provide the phone number tied to your account, your pick up address, and your drop off address.
