
- Can I ride with my pet?
- Can my child ride in Birmingham On-Demand vehicle?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- Can I bring luggage/personal items in my vehicle?
- Can I use my phone while in a Birmingham On-Demand vehicle?
- I was charged a cleaning/damage fee - what is this?
- What is the no show fee on my account?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Anti-Discrimination Policy
Birmingham On-Demand does not tolerate discrimination of any kind against members or our driver partners on the basis of race, national origin, religion, gender, physical or mental disability, age, gender identity, or sexual orientation. Additionally, Birmingham On-Demand does not tolerate discrimination of any kind against service animals. Members or driver partners who violate Birmingham On-Demand’s anti-discrimination policies may lose access to the Birmingham On-Demand platform. If you believe that you have been subject to discrimination by a Birmingham On-Demand member or driver partner, please provide feedback in the review function of the Via App, send a chat by clicking "Get Help" here: https://via.app.link, or email us here.
- Can I ride with my pet?
- Can my child ride in Birmingham On-Demand vehicle?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- Can I bring luggage/personal items in my vehicle?
- Can I use my phone while in a Birmingham On-Demand vehicle?
- I was charged a cleaning/damage fee - what is this?
- What is the no show fee on my account?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Anti-Discrimination Policy
Birmingham On-Demand does not tolerate discrimination of any kind against members or our driver partners on the basis of race, national origin, religion, gender, physical or mental disability, age, gender identity, or sexual orientation. Additionally, Birmingham On-Demand does not tolerate discrimination of any kind against service animals. Members or driver partners who violate Birmingham On-Demand’s anti-discrimination policies may lose access to the Birmingham On-Demand platform. If you believe that you have been subject to discrimination by a Birmingham On-Demand member or driver partner, please provide feedback in the review function of the Via App, send a chat by clicking "Get Help" here: https://via.app.link, or email us here.